Job Description

Registration Specialist – (Onsite)

Location: Spring Mill Ophthalmology Department
Schedule: Monday–Friday | 8:30 AM – 5:00 PM
Position Type: Full-Time | Onsite

Why Join IU Health?

At IU Health, we are committed to delivering exceptional patient experiences through compassionate, efficient, and collaborative care. The Ophthalmology team at Spring Mill offers a welcoming environment where employees are supported through mentorship, training, and opportunities to grow within the organization.

What Success Looks Like in This Role

• First 3 Months:
  Become comfortable with check-in and check-out processes while learning additional department functions and workflows.
• By 6 Months:
  Demonstrate proficiency in most job functions and confidently support day-to-day operations with minimal assistance.
• By 12 Months:
  Fully competent in all responsibilities, acting as a knowledgeable and dependable resource within the department.

Key Responsibilities

• Facilitate smooth and efficient patient flow from arrival through departure in a professional and courteous manner
• Perform patient check-in and check-out, ensuring accurate demographic and financial data
• Manage Pools, Faxes, and the Bump List (patient rescheduling list)
• Schedule appointments and gather appropriate medical and insurance information
• Validate and enter charges accurately and collect required payments
• Explain department and hospital policies, procedures, and charges to patients
• Answer incoming calls and appropriately route patients and visitors
• Collaborate closely with physicians, clinical staff, and other departments to support coordinated patient care

Skills & Qualifications for Success

• Ability to multitask and prioritize tasks based on urgency in a fast-paced environment
• Strong interpersonal and communication skills with both patients and coworkers
• Professional, patient-centered approach to customer service
• Collaborative mindset and willingness to support team goals
• Medical office or healthcare registration experience preferred, but not required

Onboarding & Training

New team members will receive a blended onboarding experience, including virtual training and hands-on mentorship, designed to set you up for success and confidently transition into the role.

Required & Preferred Qualifications

• High School Diploma or GED required
• Previous experience in a healthcare or medical office setting preferred
• Ability to learn, understand, and retain medical coding concepts; familiarity with ICD-10 and CPT coding preferred
• Ability to interpret insurance information accurately; knowledge of clinical practices and medical terminology preferred
• Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.