Registration Specialist I – Neuroscience Center

Schedule: Monday – Friday | 8:00 AM – 4:30 PM
Location: Neuroscience Center

The Registration Specialist I facilitates patient flow from point of entry through the care experience in a timely, accurate, and professional manner. This role ensures the collection of accurate demographic and financial information to support reimbursement, patient care, and operational efficiency.

Key Responsibilities

• Manage patient check-in and check-out processes, ensuring accuracy and efficiency
• Verify insurance eligibility and benefits prior to or at time of service
• Obtain and enter demographic, financial, and clinical information into appropriate systems
• Schedule patient appointments and coordinate follow-up visits
• Explain charges, policies, and procedures to patients as needed
• Collect co-pays and other required payments
• Answer incoming calls and route patients/visitors appropriately
• Maintain a high level of professionalism and customer service in all interactions

Performance Benchmarks

• 3 Months: Independently perform patient check-out
• 6 Months: Demonstrate full understanding of systems and independently register patients
• 12 Months: Fully proficient in role and able to identify process improvement opportunities

Team & Work Environment

• Collaborative, team-oriented environment
• Warm, positive culture with a focus on teamwork and support
• Regular interaction within the department to ensure seamless patient flow

Skills for Success

• Self-sufficient and proactive with strong organizational skills
• Ability to plan ahead and manage multiple tasks efficiently
• Strong attention to detail and accuracy
• Customer-focused with excellent communication skills

Qualifications

• High School Diploma or GED required
• Previous experience in a healthcare or administrative setting preferred
• Basic knowledge or ability to learn:
  • Medical terminology
  • Insurance verification processes
  • ICD-10 and CPT coding (preferred)
• Ability to interpret insurance information
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)