Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. No holidays or weekends. Onsite position.

Location: Eagle Highlands

Top Responsibilities:

• Check-in and check-out of patients

• Answer incoming calls

• Computer-savvy administrative support

• Provide patient care with a caring, professional attitude

• Update forms in the patient chart

• Conduct insurance verification

• Ensure consent forms are completed

• Schedule appointments

• Manage messages from I-Connect

• Direct patients to their next steps

• Collaborate with all Rheumatology team members

Skills for Success:

• Experience with health insurance or medical office operations

• Compassionate and patient-focused

• Helpful and dependable

• Strong customer service and communication skills

• Broad knowledge base

• Positive attitude and always smiling

Team Culture:

• Family-oriented

• Supportive and kind

• Outgoing, friendly personalities

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains the necessary information to generate accurate financial and demographic records that support maximum reimbursement and positive clinical outcomes. Responsibilities include scheduling appointments, interviewing patients for medical information, explaining departmental/hospital charges and policies, validating and entering charges into the appropriate systems, and collecting payment when needed. Answers incoming calls and directs patients and visitors appropriately.

Requirements:

• High School Diploma or equivalent required

• Basic Life Support (BLS) certification through the AHA preferred

• 1–2 years of relevant experience in a healthcare setting preferred

• Ability to learn and retain medical coding; ICD-10 and CPT experience preferred

• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred

• Basic proficiency with MS Office (Word, PowerPoint, Excel