Job Description

Registration Specialist – Primary Care (Onsite)

Location: IU Health West Hospital – Primary Care
Schedule: Monday–Friday, 8‑hour shift
• Must be flexible to start between 6:30 AM and 8:30 AM
• Onsite position

The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership.

Key Responsibilities

• Greet and assist patients with check‑in and check‑out

• Schedule appointments and manage clinic workflows

• Work insurance and demographic queues to ensure accurate records

• Answer incoming calls and route patients and visitors appropriately

• Collect and validate patient demographic and insurance information

• Explain department policies, charges, and payment expectations

• Enter information accurately to support reimbursement and clinical outcomes

• Communicate effectively with patients, providers, nursing teams, MAs, and managers

• Support primary care clinic operations with professionalism and efficiency

• Requires the ability to take initiative and meet objectives

• Requires effective written and verbal communication skills.

Training & Onboarding

• IU Health–mandated computer‑based training

• Position‑specific training

• Hands‑on, precepted training

• Skill check‑offs

• Regular touchpoints with preceptor and manager

Benchmarks for Success

• 3 Months: Fully trained

• 6 Months: Proficient in all role responsibilities

• 12 Months: Able to train and support new team members

Skills for Success

• Strong customer service and phone etiquette

• Comfortable working with technology and multiple systems

• Effective communication and interpersonal skills

• Personable, efficient, and team‑oriented

• Ability to de‑escalate situations professionally

• Willingness to learn and support team needs

Qualifications

• High School Diploma or GED required

• Prior experience in a healthcare setting preferred

• Ability to learn and retain medical coding concepts (ICD‑10, CPT preferred)

• Ability to interpret insurance information

• Knowledge of medical terminology and clinical practices preferred

• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.