Job Description

Registration Specialist

Location: East Medical Group – Riley
Schedule:

• Training: Monday–Friday, 8:00am–5:00pm
• Regular Work Schedule: 8:00am to 5:00pm

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner Obtains and documents appropriate demographic, insurance, and financial information to ensure maximum reimbursement and positive clinical outcomes

Responsibilities include scheduling appointments, interviewing patients for required medical information, explaining departmental and hospital policies, validating and entering charges, collecting payments, and responding to incoming calls while appropriately directing patients and visitors.

Key Interactions & Team Environment

• Works closely with nursing staff, medical assistants, providers, and Revenue Cycle Services (RCS)
• Small, close‑knit team of 3
• Team culture described as friendly, collaborative, and supportive

Onboarding & Training

• 5 days of Registration Specialist training
• RightFax training
• Messaging training

Performance Benchmarks

• 3 Months: Basic understanding of processes
• 6 Months: Clear understanding of how workflows connect across the team
• 12 Months: Fully proficient and independent in the role

Top Skills for Success

• Strong understanding of how the role impacts the overall patient experience
• Accuracy, professionalism, and efficiency
• Ability to collaborate and communicate effectively
• CMAA certification preferred (not required)

Minimum & Preferred Qualifications

Required

• High School Diploma or GED

Preferred

• Relevant experience in a healthcare or clinical setting
• Ability to learn and retain medical terminology
• Familiarity with insurance interpretation
• Knowledge of ICD‑10 and CPT coding preferred
• Basic proficiency in MS Office (Word, Excel, PowerPoint)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.