Job Description

Schedule & Location

• Schedule: Monday–Friday, 9:00 AM – 5:00 PM (Onsite)
• Location: Riley Carmel

This role supports daily office operations with a focus on scheduling, patient flow, and front-end workflows. The team environment is highly collaborative, with a strong emphasis on communication and teamwork.

Onboarding & Training

• First 6 weeks: Structured, formal onboarding
• Post-6 weeks: Continued development with an assigned mentor
• Includes shadowing and side-by-side training with an experienced team member or manager

Performance Benchmarks

• 3 Months: Continues partnership with mentor, building confidence
• 6 Months: Increasing independence while still seeking guidance as needed
• 12 Months: Fully independent and effectively managing workflow

Top Responsibilities

• Scheduling appointments and managing calendars
• Patient check-in/check-out processes
• Messaging and communication coordination
• Document scanning and record management
• Frequent interaction with clinical team members and providers

Skills for Success

• Experience with EHR systems (e.g., eCare, Cerner)
• Bilingual (English/Spanish) preferred
• Strong adaptability and ability to multitask in a fast-paced environment
• Collaborative, team-oriented mindset

Key Responsibilities (Expanded)

• Facilitate patient flow efficiently and professionally from arrival through departure
• Collect and verify accurate demographic and financial information to support reimbursement and clinical outcomes
• Schedule appointments and gather appropriate medical information
• Explain departmental policies, procedures, and associated charges
• Enter and validate charges in appropriate systems and collect payments when necessary
• Answer incoming calls and direct patients and visitors appropriately

Qualifications

• Required: High School Diploma or GED
• Preferred:
  • Relevant healthcare experience
  • Knowledge of medical terminology and clinical workflows
  • Experience interpreting insurance information
  • Familiarity with medical coding (ICD-10, CPT)

Technical Requirements

• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.