Job Description

Schedule: 7:00am to 5:00pm Hours of Operation Monday to Friday. (Onsite)

Location: Fishers Primary Care and Pulmonary Team

We are seeking a friendly, professional, and detail-oriented Registration Specialist to join our Pulmonary Care team. This role plays a critical part in ensuring a smooth patient experience—from arrival to checkout—while maintaining accurate records and supporting clinical workflows.

You’ll be part of a close-knit, family-oriented team with strong mentorship and web-based training to support your success.

Key Responsibilities

• Greet patients and manage check-in and check-out processes
• Schedule appointments and manage provider calendars
• Maintain and work assigned queues (including ARR queue)
• Utilize eCare and review wellness exams
• Manage bump lists and coordinate rescheduling
• Collaborate with the pulmonary department and provide support to sister offices
• Accurately collect and verify demographic, insurance, and financial information
• Explain billing, charges, and departmental policies to patients
• Enter charges and collect payments as required
• Answer incoming calls and direct patients and visitors appropriately
• Ensure timely and professional patient flow from entry to exit

Training & Benchmarks

• 3 Months: Proficient in-patient check-in/out and scheduling
• 6 Months: Manage eCare wellness lookups and ARR queue independently
• 12 Months: Fully proficient in all aspects of the role

Qualifications

Required:

• High School Diploma or GED
• Strong customer service and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred:

• Previous experience in a healthcare setting
• Knowledge of insurance verification and interpretation
• Familiarity with medical terminology
• Experience or willingness to learn ICD-10 and CPT coding

Skills for Success

• Strong attention to detail and accuracy
• Professional, friendly, and team-oriented demeanor
• Excellent communication skills
• Ability to learn systems and retain healthcare knowledge
• Solid computer and data-entry skills

Culture & Environment

• Supportive, team-based atmosphere with a family-like culture
• Structured onboarding with web-based training and mentorship
• Opportunities for growth and skill development

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.