Job Description

Schedule:
Monday–Friday, 8:00am–4:30pm
Flexibility is required to remain later if patients are still in the office.

Location:
West Hospital – Professional Center

Primary Responsibilities

• Patient check‑out support across all service lines
• Reviewing and completing Pool messages
• Chart preparation and pre‑registration
• Processing and reviewing EMG reports
• Co‑pay collection and posting
• Facilitating patient flow from point of entry to destination in a timely, accurate, and professional manner
• Obtaining and entering accurate demographic, insurance, and financial information to support maximum reimbursement and clinical outcomes
• Scheduling appointments and interviewing patients to obtain appropriate medical information
• Explaining department and hospital charges, policies, and procedures
• Answering incoming calls and directing patients and visitors appropriately
• Collaborating closely with multiple service lines to support clinic operations
  This is a close‑knit team environment and requires strong teamwork and communication skills.

Success Looks Like

• First 3 Months:
  • Comfortable completing basic check‑out tasks
  • Familiar with service line nuances and workflows
• By 6 Months:
  • Confident completing all additional assigned duties
  • Established strong workflow and collaboration with teammates

Skills for Success

• Ability to multi‑task in a fast‑paced clinical environment
• Strong interpersonal and teamwork skills
• Experience or willingness to learn the following systems:
  • Cerner
  • RightFax
  • QMedet
  • IDX
• Strong attention to detail and ability to retain information

Qualifications

• High School Diploma or GED required
• Relevant experience in a healthcare setting preferred
• Ability to learn and retain medical coding
  • ICD‑10 and CPT coding knowledge preferred
• Ability to interpret insurance information
• Knowledge of clinical practices and medical terminology preferred
• Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.