Job Description

Role: Registration Specialist – Urology
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Onsite)

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Responsible for obtaining and entering demographic and financial information to ensure accurate records, appropriate reimbursement, and a positive patient experience.

Key Responsibilities

• Patient check-in and check-out
• Collect co-pays and process payments
• Guide patients through registration and next steps
• Schedule appointments and coordinate patient visits
• Verify and update demographic and insurance information
• Utilize RightFax and other systems for documentation and communication
• Answer incoming calls and direct patients/visitors appropriately
• Collaborate with both local and statewide teams

Top Skills for Success

• Calm, pleasant, and professional communication style
• Strong organizational skills and attention to detail
• Ability to multitask and manage patient flow efficiently
• Team-oriented mindset with a focus on collaboration

Culture & Environment

• Cooperative, team-focused, and supportive environment
• Strong emphasis on patient-centered care and teamwork

Training & Onboarding

• Cerner training (approximately 7 days)
• 6 weeks of “elbow-to-elbow” training with a mentor

Benchmarks for Success

• 3 Months: Independently managing check-in/check-out; building knowledge of insurance processes
• 6 Months: Working independently with confidence; proactively asking questions
• 12 Months: Fully independent; able to serve as a resource to others and explore career ladder opportunities

Qualifications

• High School Diploma or equivalent required
• Basic Life Support (BLS) through AHA preferred
• 1–2 years of healthcare or related experience preferred
• Knowledge of medical terminology, insurance, and clinical workflows preferred
• Exposure to ICD-10 and CPT coding is a plus
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.