Job Description

Registration Specialist – Sleep Lab (Onsite)

Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Location: Sleep Lab
No weekends or holidays

About the Role

The Sleep Lab is seeking a compassionate, organized, and customer‑focused Registration Specialist to support our fast‑paced clinical environment. In this role, you will be the first point of contact for patients and visitors—ensuring a smooth, welcoming experience from check‑in to check‑out. You will work closely with a dedicated team including registration specialists, medical assistants, nurses, providers, and leadership.

If you enjoy helping others, are tech‑savvy, and thrive in a collaborative environment, this is a great opportunity to grow in the healthcare field.

Key Responsibilities

• Provide professional and timely check‑in and check‑out for all patients

• Answer incoming calls and direct inquiries appropriately

• Accurately collect and enter patient demographic, financial, and medical information

• Schedule patient appointments and coordinate flow with clinical team members

• Explain department/hospital policies, charges, and payment requirements to patients

• Validate and enter applicable charges into internal systems

• Collect payments and assist with billing‑related questions

• Communicate with internal departments; send messages and updates as needed

• Support positive patient experiences through empathy, accuracy, and efficiency

What You’ll Work With

You’ll be part of a supportive team environment that includes:

• 2 Registration Specialists

• 8 Medical Assistants

• 4 Nurses

• Providers and department leadership

• Patients and internal partners across multiple departments

Our Culture & Onboarding Experience

We take pride in our strong morale and team-centered environment. New team members benefit from:

• A detailed onboarding process led by the manager and front office team

• Dedicated training binders with all necessary information for success

• One-on-one training with leadership and team members

• A workplace focused on collaboration, caring attitudes, and helping each other succeed

Qualifications

Required:

• High School Diploma or GED

• Strong customer service skills and caring attitude

• Ability to work effectively in a fast-paced environment

• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred:

• Prior healthcare or medical office experience

• Knowledge of medical terminology

• Ability to learn and retain ICD-10 and CPT coding

• Ability to interpret insurance information and clinical practices

Ideal Candidate Traits

• Computer savvy

• Hard‑working and dependable

• Patient-focused and empathetic

• Strong communicator (in person and by phone)

• Team-oriented with a positive attitude

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.