Supports and promotes goals and objectives of the Department of Radiology and Mayo Clinic. Is responsible for providing customer service internal and external to Mayo Clinic, including physicians, allied health staff and medical center personnel. Performs work activities related to Radiology Data Management and Archive area, including film management, electronic image media creation, film digitization, electronic image transfer, quality assurance and corrections. Manipulates DICOM Data to anonymize electronic images for use in Research Studies where applicable. Is responsible for taking positive action in problem solving and working with various computer systems. Requires positive communication and interpersonal skills, a commitment to customer service, demonstrated ability to work harmoniously in a team environment, flexibility and the ability to achieve results in a fast-paced environment. Understands and adapts to changes in procedures easily and supportively. Rotates through areas on a scheduled basis. Ability to problem-solve, organize and process information with speed and accuracy. Maintains excellent attendance.
A high school diploma or GED is required. Minimum two years customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/service industry.College courses such as anatomy and medical terminology preferred.
Good clerical aptitude and computer skills with accurate keyboarding and ability to learn various computer systems and applications. Ability to read, write and speak English. Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Ability to comprehend and excel in verbal and written communication. Knowledge of PHI and HIPPA organizational policies and guidelines. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment. Demonstrate a friendly and positive attitude. Must be flexible and willing to adjust work schedules in response to department needs. Establish and maintain professional working relationships with staff, physicians, management, patients and external contacts
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
