Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Kidde-Fenwal, Inc is a subsidiary of Carrier and consists of Kidde Fire Systems and Fenwal Controls.

Since 1917, Kidde Fire Systems has been a global leader in fire protection, protecting people, property, and processes from fire hazards. Our fire protection solutions include conventional & intelligent detection and control systems which complement a complete line of fire suppression systems. Located in over 80 countries worldwide, our highly skilled Authorized Distributor network designs, installs and maintains these systems.

Fenwal Controls designs and manufactures industry-leading agency-approved critical control products. Work with Original Equipment Manufacturers (OEMs) with reliable products and expert technical advice for critical applications since 1935. Fenwal serves OEMs in HVAC, commercial cooking, medical, RV, Industrial Equipment, Fire protection and many other markets. We are a global company offering products and technical support worldwide through a broad network of local representatives and distributors.

About this role

The Quality Specialist – Compliance will lead the coordination efforts for the Quality Returns and Return Material Authorization (RMA) department to successfully process customer RMA’s, working with the Quality Technicians to troubleshoot and identify root cause of customer returns.

This person reports directly to the Quality Engineering Manager, for Kidde Fenwal, collaborating with the full spectrum of Kidde Fenwal departments including Operations and Process/Design Engineering.

This is an onsite role in Ashland, MA

Key Responsibilities

• Triage incoming return material on JD Edwards software (JDE) and assign service work orders to applicable Quality Engineer
• Drive investigations to get root cause and corrective action on logistical customer complaints i.e. short shipments, incorrect shipments
• Manage the Key Performance Indicators (KPI) for the Customer Returns Quality Clinic i.e. Turnaround Time, Aging, RMA Analysis disposition
• Work with Quality Technicians to investigate and disposition non-conformances from production non-conformances that were found by the customer
• Proactively resolve and communicate any non-conformities or process problems in real-time through the Quality Clinic process and issue in 8D the Corrective Action Request (CAR)

Basic Qualifications

• High School Diploma or GED
• 4 plus years of experience in a manufacturing environment

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• AS or BS
• ISO auditor certification
• ASQ certification
• Experience in Microsoft Excel, SAP/Oracle and/or other ERP systems
• Collaborative, team player with innate leadership potential and interest in learning and quality
• English communication skills (verbal & written)
• Work in cross-functional teams
• Analytical and systematic problem-solving skills
• Experience in quality assurance, quality engineering, manufacturing engineering

RSRCAR

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