Job Description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Drive talent development initiatives by designing and delivering high-impact training programs, onboard new hires, upskill existing employees, and ensure strict process adherence and compliance across our operations.

Key Responsibilities

Process Training & Facilitation

• Design and deliver engaging training programs, presentations, and interactive learning materials.
• Partner with subject matter experts to identify skill gaps, set learning priorities, and provide targeted coaching.
• Evaluate program effectiveness through assessments, surveys, and post-training performance tracking to continually refine content.
• Foster an inclusive, continuous learning environment while serving as a feedback bridge between frontline teams and management.

Compliance, Content & Reporting

• Build, update, and manage advanced training content aligned with organizational policies, industry regulations, and operational processes.
• Conduct regular audits to evaluate employee process adherence and address compliance risks.
• Create advanced data reports on internal and external training needs to inform our broader talent strategy.

Key Competencies

• Subject Matter Expertise: Deep understanding of operational procedures and compliance standards.
• Instructional Design & Delivery: Skilled in creating and facilitating diverse learning programs.
• Analytical & Innovative Thinking: Capable of analyzing performance data to build creative, targeted learning solutions.
• Communication & Coaching: Strong verbal, written, and interpersonal skills to mentor learners and manage stakeholders.

Qualifications & Requirements

• Experience: 2+ years in a Process Trainer or L&D role within the BPO, RPO, MSP, Recruitment, or Staffing industries.
• Technical Proficiency: Hands-on experience with LMS platforms, e-learning authoring tools, and training content development.
• Skills: Proven track record in stakeholder management, group facilitation, and quality auditing.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.