Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product ManagementRole:
• Drive the evolution of Merchant Cloud’s Configuration Management and Backoffice platform, supporting scalable, consistent onboarding across products, regions, and merchant / partner segments.
• Own and refine product requirements for capabilities supporting merchant, partner, and product onboarding, translating business needs into clear, prioritized features and user stories.
• Contribute to end-to-end onboarding workflow design, including configuration management, readiness validation, and go-live orchestration, with a focus on reducing time-to-live and operational friction.
• Partner closely with Engineering, UX, and Architecture teams to deliver intuitive, self-service Backoffice tools that improve operational efficiency and enable repeatable onboarding at scale.
• Manage and groom the product backlog, defining acceptance criteria, supporting sprint execution, and ensuring features deliver measurable customer and operational value.
• Actively participate in agile ceremonies, supporting release planning, dependency tracking, and cross-team coordination to ensure predictable delivery.
• Engage with regional delivery, operations, and customer-facing teams to gather feedback, validate assumptions, and continuously improve onboarding experiences based on real-world usage.

All About You
• 5+ years of experience in payments, fintech, or platform-based technology environments, with at least 3+ year in a Product Manager, Associate PM, or Product Analyst role, ideally within onboarding, configuration, implementation, or integration-focused products.
• Working knowledge of API-driven platforms and system integrations, including REST APIs, authentication methods, webhooks, and versioned interfaces used in customer and partner onboarding.
• Exposure to payment gateway and product integrations, such as merchant onboarding to payment processing platforms, value-added services, or downstream operational systems.
• Solid understanding of end-to-end onboarding and integration lifecycles, including regional variations, regulatory considerations, and operational dependencies.
• Ability to break down complex technical and operational problems into clear product requirements, user stories, and acceptance criteria that engineering teams can execute against.
• Comfort collaborating closely with Engineering, Architecture, and UX teams, participating in solution discussions, reviewing technical trade-offs, and supporting delivery decisions.
• Experience managing and prioritizing product backlogs, tracking dependencies, risks, and delivery progress across multiple integrations or feature streams.
• Familiarity with onboarding and integration metrics, such as activation timelines, readiness status, integration success rates, error trends, or rework drivers.
• Clear and confident communicator capable of engaging both technical and non-technical stakeholders and aligning teams around scope and priorities.
• Hands-on experience with Agile delivery practices and tools such as JIRA, Confluence, or similar platforms.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.