Job Description

Specialist Pre Litigated File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

The file handler will be responsible for managing a pre litigated caseload of specialist casualty claims up to a reserve value of £200,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities

· To pro-actively manage a caseload of specialist casualty claims involving Public Liability, Employers Liability, Product Liability & Property Damage claims

· Specialist criteria may include but is not limited to:

• Fatalities and serious injuries
• GDPR, defamation and PR sensitive claims
• Multi Defendant claims
• Policy coverage issues
• Any claims as agreed with the client

· Maintain accurate data on relevant case management system

· Comply with set client SLA’s

· Ensure quality service standards and productivity levels are maintained to a high standard

· Allocate new claims and set strategies

· Carry out supervisory tasks appropriate to level

· Assist with training and mentoring team members

· Undertake appropriate additional tasks provided by the Team Leader

· Attend Client review meetings and assist with client project work where applicable

Skills, Knowledge and Expertise

· Minimum 5 years claims handling and casualty experience

· Experience dealing with quantum up to £100k

· Significant experience dealing with specialist claims with complex liability and quantum issues

· Excellent attention to detail

· Strong communication and negotiation skills

· Effectively prioritises workload

· Experience providing training or mentoring and supervising

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation