Point of Sale Specialist

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. 

About the role: 

We are looking for a Point of Sale (POS) Specialist who is passionate about providing the highest standards of service to enhance and support sales from a Point-of-Sale perspective within the Boutique. They will work to make theclientexperience more efficient through partnership with other members of the Boutique to ensure that sales are processed accurately. This position plays a critical role in the daily maintenance of the point of sale. The POS Specialist will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed. 

What impact you can create at CHANEL:  

• Client Experience:

• Deliver a seamless client experience by accurately and efficiently processing sales transactions.

• Interface with clients to explain store policies and transaction documentation as needed.

• Support and encourage client engagement with digital tools.

• Cash Wrap Operations:

• Take full ownership of the cash wrap area,ensuringall packaging, materials, and supplies are fully stocked and organized.

• Support the opening and closing of registers,assistin handling cash and deposits, and coordinate the POS closing workflow.

• Oversee the check refund procedures and ensure compliance with company standards.

• Transaction Processing:

• Process receipts, refunds, and credits to customers with accuracy and professionalism.

• Bag,box,wrap, or gift wrap merchandisein accordance withCHANEL standards.

• Client Data & Service:

• Ensureaccurateand complete client datacaptureduring each transaction.

• Support responsibilities related to the point of sale and client service, contributing to a welcoming and efficient environment.

Required Skills & Qualifications:

• Strong attention to detail and organizational skills.

• Excellent communication and interpersonal abilities.

• Ability to handle cash and confidential client information responsibly.

• Experience withpoint-of-salesystems and digital client engagement tools preferred.

• Commitment to upholding CHANEL standards in all aspects of client interaction and merchandise handling.

You are energized by:  

• Providing the highest standards of service  

• Demonstrating your organizational skills and exhibiting strong attention to detail 

• Building collaborative partnerships and relationships in a team-focused environment 

• Fostering a meaningful client experience centered around inclusion and connection   

• Your curiosity to continuously learn and grow 

Whatyou willbring to the team:  

• Ability to thrive in a team environment and workboth independently andcollaboratively 

• Understanding of, and passion for client experience 

• Movingwith pace and energy while maintaining highattention to detail 

• Excellent communication skills, including the ability to interact with internal and external clients in a calm and professional manner

• Foreign language skills are preferred but not required 

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives 

• Curiosity and desire to learn and grow professionally within the world of CHANEL 

• Multi-tasking within projects in a dynamic, fast paced boutique environment 

Position Logistics: 

• Minimum 1 year of related experience, including prior experience at point of sale in a service industry. 

• Able tooperatethe registerand comfortable withpoint of saletechnology

• Able tolift 15 lbs., walk and/or stand for extended periods of time

• Must have flexible schedule with the ability to work late nights, weekends and some holidays  

• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate 

What skillsyou willlearn:  

(This is best leveraged for internal job posting to best attract internal talents) 

• Exposure to multiple boutique business functions and categories 

• Growth in additional business and functional areas of the retail business  

• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally 

• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules  

Compensation: 

• The anticipated base salary range for this position is $28/ hour through $31/hour. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks 

Benefits and Perks: 

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund  

• Family and care giving benefits (inclusive ofparental leave, fertility support, MilkStork, and Care.com Membership) 

• Generous paid time off policies to include vacation, holiday, sick and volunteer days  

• 401K and other incentives  

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

ONLY FOR INTERNAL POSTING AS NEEDED:  

• This role is considered critical in terms of skills, capabilities and preparedness needed. Hence, this is a role that has been discussed throughout regular cycles of people development and succession planning discussions. As a result, a few candidates are likely in discussions and advancing through the recruitment process. However, we still encourage your interest and application as we commit to a fair, objective, and developmental process for all.  

Additional Information:  

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Diversity and Inclusion: 

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

CHANEL Community: 

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. 

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 

Sustainability: 

• CHANEL Mission 1.5° is our climate action plan. It is focused on transformingthe businessin line with the ambitions of the Paris Agreement on climate change to limit the averageglobal meantemperature increase to 1.5 degrees Celsius abovepreindustriallevels. 

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

Arts and Culture: 

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Fondation CHANEL 

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    

• For more information, please navigate to the Fondation CHANEL website here 

Career and Leadership Development:  

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.