Maintain service availability for customers by:
Performing routine maintenance
Conducting failover testing
Implementing best practices
Proactively monitoring alerts and status changes
Perform project-related duties for new and changing infrastructure deployments.
Regularly update customers on the progress of incidents, problems, and changes via telephone and email.
Regularly update The Company's ticketing systems (Service Now / Autotask) with detailed notes on incidents, problems, and changes.
Complete customer Change Requests, including:
Impact and risk analysis
Implementation (out of hours if required)
Provide technical consultancy across the business to ensure performance, integrity, and support for Platform and Compute Support opportunities.
Offer senior technical assistance when Tier 1 resources cannot resolve customer incidents.
Identify practical and technically sound solutions to problems without compromising commercial viability.
Stay up to date with current technologies and maintain relevant accreditations.
Capture repeat faults and conduct root cause analysis.
Proactively identify fault trends.
Act as Lead Engineer for key customers during support, service transitions, and projects.
Participate in the on-call rota to ensure 24x7 coverage and timely SLA response to out-of-hours calls.
Attend the Change Advisory Board for customer change requests.
Represent Platform and Compute Support in internal meetings and working parties.
Attend customer meetings to provide technical consultancy (mainly via VC, occasionally onsite).
Visit customer sites for project and support activities.
Conduct technical audits for key customers as part of the Service Improvement Process.
Collaborate with the solutions team on developing new services and proposals.
Ensure all customer documentation is current.
Contribute to customer-facing Technical Incident Reports.
Identify gaps in technical documentation, knowledge, and skills.
Create and maintain technical documentation for customers.
Graduate or qualified by experience, ideally with certifications such as:
Microsoft Azure AZ-104 Microsoft Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
VMware VCP VCP-DCV 6.x, 7.x, 8.x
Huawei Storage HCIA, HCIP
Hitachi Storage
Dell EMC
Dell Server certifications (advantageous)
HPE Server certifications (advantageous)
NetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN (advantageous)
Essential (6-7 Years):
Azure Platform Implementation and Management
M365 Implementation and Management
MS Intune Implementation and Management
Azure AVD Implementation and Management
Azure Cost Optimization
VMware vSphere 6.x8.x
Microsoft Hyper-V
Enterprise storage (Dell, HPE, IBM, EMC, Huawei, Hitachi)
Experience with SAN Fabric Switches (Brocade and Cisco)
Server hardware support (Dell, HP, IBM)
Azure IaaS
Administering/troubleshooting Windows Server
O365/M365 deployment, migration, and administration
Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.
We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.
We have specialized divisions that enhance our ability to service all clients in the following industries:
- FMGC
- Finance, Banking and Insurance
- Manufacturing and Processing
- Oil and Gas, Mining, Engineering and Construction
- Medical, Pharmaceutical and Health Care
- Logistics and Supply Chain
- Information Technology, Media and Telecommunications
- Waste Management and Sanitation Services
- Renewable and Alternative Energy
- Retail and Commercial Property
- Agriculture and Production
- Government and Public Services
- Call Centre and Customer Support Services
Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.
This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.
We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.
Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.
We are focused, passionate, and we love what we do.
