Job Description

Specialist Platform and Computer Engineer

Qualifications:

• Graduate or qualified by experience with ideal certifications such as:

  • Microsoft Azure AZ-104 - Microsoft Azure Administrator Associate

  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

  • VMware VCP VCP-DCV 6.x, 7.x, 8.x

  • Huawei Storage HCIA, HCIP

  • Hitachi Storage

  • Dell EMC

  • Dell Server certifications an advantage

  • HPE Server certifications an advantage

  • NetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN an advantage

  • ITIL Foundation

Experience:

Essential (6 7 Years):

• VMware vSphere 6.x 7.x

• Microsoft Hyper-V

• Enterprise storage such as Dell, HPE, IBM, EMC, Huawei, Hitachi

• Experience working on SAN Fabric Switches (Brocade and Cisco)

• Server hardware support such as Dell, HP, IBM

• Azure IAAS

• Experience of administering/troubleshooting Windows Server

• O365/M365 deployment, migration, and administration

Desirable (Any):

• Azure AVD

• Synology Storage

• Experience of administering/troubleshooting Linux

• Exposure to managing PCI-DSS compliant environments

• VMware SRM, vSphere Replication

• Experience of deploying/administering/troubleshooting MS SharePoint

• Experience working on Cisco Nexus Switches

• Experience working on VMware NSX and vCloud Director

• Scripting knowledge: PowerShell, Power CLI

• Knowledge of container technologies such as Kubernetes

• Cisco UCS

• Veeam Backup

• Commvault (Metallic in particular)

Role Responsibilities:

• Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes, etc.

• Perform project-related duties with regards to new and changing infrastructure deployments as required.

• Regularly update customers on progress of incidents, problems, and changes by telephone and email.

• Regularly update The Company ticketing system (Service Now / Autotask) with quality notes detailing progress and actions completed on open incidents, problems, and change requests.

• Complete customer Change Requests, including impact and risk analysis, implementing out of hours where required.

• Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve Platform and Compute Support.

• Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted resolution attempts.

• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.

• Stay up to date and accredited within the current technologies.

• Capture repeat faults and undertake root cause analysis.

• Proactively identify fault trends.

• Where required, perform the Lead Engineer role for some of The Companys key customers on a support, service transition, and project basis.

• Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours.

• Attend the Change Advisory Board for customer change requests.

• Attend meetings and working parties to represent Platform and Compute Support where necessary.

• Attend customer meetings to provide technical consultancy, usually by VC but occasionally on-site.

• Attend customer sites for onsite project and support-related activities.

• Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.

• Work closely with the solutions area of the business regarding developing new services and proposals.

• Ensure all Customer documentation is kept up to date.

• Provide input to customer-facing Technical Incident Reports.

• Help identify gaps in existing technical documentation, knowledge, and skills.

• Create and maintain technical customer documentation.