Job Description

At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

Together, we will shape, implement, and support innovative solutions to make this world a more loyal place. In this role, you’ll bring systems thinking, operational excellence, and a process-first mindset to help scale our people programs and deliver a seamless experience across the employee lifecycle.

Join our dynamic People & Values team and play a pivotal role in shaping our culture and delivering exceptional employee experiences. We’re looking for a proactive problem-solver with a passion for people, processes, and performance.

Responsibilities

What You’ll Do

People Operations & Operational Excellence (60%)

• Contribute to building a client-obsessed People & Values Centre of Excellence by assessing current-state processes and identifying opportunities to enhance efficiency, employee experience and onboarding
• Partner with the team to implement automation and leverage AI to reduce manual work and improve scalability
• Support and contribute to the People & Values Operations strategy and roadmap
• Develop People & Values Knowledge Management Strategy, roll out with clear guidelines and ensure adoption and upkeep
• Uphold and embed company values and leadership principles across People & Values operations
• Provide project management support for special People & Values operations projects and initiatives as required

Process, Systems & Governance

• Administer and maintain People systems (including HRIS platforms such as HiBob), ensuring data integrity and effective system use
• Own and continuously improve core People & Values workflows across the employee journey map(e.g., onboarding, job changes, offboarding)
• Develop and maintain clear process documentation, including administrative guides and desktop procedures
• Support system enhancements and adoption of new tools to improve operational efficiency
• Support the development, review, and maintenance of People & Values policies across geographies, ensuring compliance with employment legislation and best practices

Contingent Workforce, Contract Management and Onboarding (40%)

• Develop a contingent workforce strategy, document the processes, rollout and communicate to key stakeholders, maintain and re-evaluate and adjust as required
• Own end-to-end contract management for freelance and contingent workers, including agreements, extensions, and tracking
• Ensure contractor processes are efficient, compliant, and aligned with internal systems
• Act as liaison between hiring teams, legal, and finance for contract-related workflows
• Partner with Talent Acquisition and internal stakeholders to support a smooth onboarding experience for the contingent workforce
• Support improvements in recruitment and onboarding processes to enhance overall candidate experience

Requirements

Your Background

• 2–4 years of experience in HR operations, people systems, or people analytics
• Strong systems thinking and a passion for process improvement and automation
• Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Office Suite
• Experience with process mapping tools (e.g., Visio, Lucidchart, or similar)
• Experience with HR systems such as HiBob, Microsoft Dynamics, NetSuite, or Ivanti is strongly preferred
• Excellent communication skills, both written and verbal
• Highly organized with strong prioritization skills and attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Collaborative, service-oriented mindset with strong interpersonal skills
• Adaptable and comfortable learning new tools and technologies

Benefits

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.

We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected. The expected base salary for the role is 45,000€.