Job Description

The Patient Financial Specialist is responsible for promoting good customer service while processing and following through on insurance claims, posting and billing accounts receivable, and cashiering.

Responsibilities/Duties:

• Analyzes billings and submits notices of admission to third party payors.
• Demonstrates accuracy in carrying out the billing function.
• Completes and sends in claim forms for payment and statement charges, per instructions from third party payors.
• Determines schedules of benefits for patients when requested.
• Receives and files approvals for payment and mails statements for balance of charges, if applicable, to patients.
• Follows up on delayed claims.
• Accepts payments through the mail and over the counter, and posts checks received.
• Balances daily receipts and proves cash.
• Creates a daily cash sheet.
• Prepares bank deposit.

Education/Experience:

• Completion of a two-year post high school degree in office support services or equivalent job experience.
• Experience working in an area of finance such as accounts receivable, patient billing, or insurance claims processing preferred.

Professional Skills & Expectations:

• Prior experience with typing and computer use.
• Proficiency with Internet use and software applications (Windows, Word, Excel); ability to learn electronic billing and scheduling systems within 60 days.
• Flexible schedule; able to work in a fast-paced environment with frequent interruptions.
• Must be able to demonstrate effective customer service skills and to remain calm and levelheaded in stressful situations.
• Must demonstrate excellent communication skills in order to effectively explain bills, insurance issues, etc. to patients.
• Must be able to understand medical terminology and insurance laws/guidelines.