Agfa

Specialist Order Management PCB

Agfa  •  Shanghai, CN (Onsite)  •  7 days ago
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Job Description

Specialist Order Management PCB

Location: Shanghai, China

To strengthen our Supply Chain organisation in China, we are looking for an

Specialist Order Management PCB

Key Roles & Responsibilities:

In this role you will:

  • Perform (semi) routine customer Care office tasks, including software input (SAP or equivalent). Responsible for customer order fulfillment, ensuring all customer orders are processed accurately and delivered on time.
  • Order entry within 24 hours for all orders, confirm orders within 48 hours, execute on order allocation decisions
  • Serve as contact for customers and sales to assure responsiveness (order and delivery related info) through professional & efficient communication and proactive updates throughout the entire order flow.
  • Organize physical delivery of products to end users (consumables/equipment/Spare parts) and organize the shipment and communicate delivery to all parties involved + management of service contracts
  • Coordinate with related teams to report and address complaints and returns effectively.
  • Drive operational excellence by monitoring supply chain related key factors, identifying bottlenecks in the order process and collaborating across departments to implement timely solutions.
  • FSE dispatch and follow up; reporting, system data update
  • Drive operational excellence by monitoring supply chain related key factors, identifying bottlenecks in the order process and collaborating across departments to implement timely solutions.
  • Handle resource conflicts following allocation decisions

Profile:

  • You have a bachelor degree in a relevant field and min. 5 years experience in an international environment
  • You understand business needs from various departments (Operations, Finance, Sales, Service, Supply Chain, Logistics)
  • You have strong communication skills; you communicate with and inform all parties involved in the process, incl. 3rd party suppliers & transport companies
  • You are a real team player
  • You have an in-depth understanding of SAP and workflow applications
  • You have commercial awareness of impact own job on service results.
Agfa

About Agfa

The Agfa-Gevaert Group develops, manufactures and distributes an extensive range of analogue and digital imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Although the company generates its entire turnover in business-to-business markets, it also contributes to your everyday life. Whenever you read a newspaper or visit a hospital, the Agfa-Gevaert Group is probably closely involved.

The Agfa-Gevaert Group strives to be the partner of choice for imaging and information systems in all the markets in which it operates. The company does this by offering leading edge technology, affordable solutions and innovative ways of working, based on its in-depth understanding of the businesses and the individual needs of its customers. To succeed, investing in innovation and delivering top quality solutions are key.

Operating in a responsible, sustainable and transparent way is as important. We are convinced that this is the right approach for the long-term success of our company.

Agfa’s headquarters and parent company are located in Mortsel, Belgium.

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Mortsel, Belgium, BE
Year Founded
1867
Website
agfa.com
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