Job Description

Specialist,Order Management

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for aSpecialistto join ourOrder ManagementTeam in Piscataway, NJ. You willassistand support a key part of our dynamic fragrance and beauty catalogs.The Order Management Specialist provides support to the manager to drive “best in class” customer service performance (in-stocks, OTIF, MABD, forecast vs. order, perfect order) and build Supply Chain relationship with key partners. This includes developing andassistingstrategic supply chain partnerships, both internal and external. This position supports F&B wholesale, owned and lease teams through management of the complete customer supply chain process.

What impact you can create at CHANEL:

• Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps/misses and planning remediation; work with external and internal business partners tooptimizeour order-to-delivery cycle times

• Retrieve,analyzeand provide documentation for key account(s)in order toprovide recommendationsregardingservice level, On Shelf Availability (OSA) and vendor/retailer performance

• Maintain Customer Master data (new door upload and data maintenance)

• Manage price increase process

• Drive collaboration and process maturity to enable the transition ofa tacticalorder processing towards a strategic customer/retail supply chain capability.

• Project Management support: makes recommendations for streamlining processes andhighlightopportunities for continuous improvement.

• Develop and measure CHANEL F&B customer management metrics andprovidecritical insightforroot cause analysis and overall network strategy improvements

• Become well-versed in the main processes and organization of internal and external customers. Be the internal “voice of the customer” promoting a customer centric culture

• Develop andmaintainstrong business partnership (not limited to) with Account Planning, Merchandise Planning, Supply Planning, Operations, and retailers

You are energized by:

• Working in a highly collaborative environment

• Navigating complexity and supporting consistent transformation and changemanagement

• Lead cross-functional processes and become a Subject Matter Expert (SME)

• Collaborating with teammatesand contributing to a healthy andstrong senseof morale and culture

• Passion for learning and growing; challenge the status quo; asking questions!

• Connectingthe dotsonproblems, bring a keeneye for detailsandfacilitatetransparentcommunicationswith key global partners

Whatyou willbringto the team:

• Experience managing E-Commerce Supply Chains preferred

• Experience working on vendor Supply Team of a FMCG supporting a large retailer

• Highproficiencywith computer systems and software applications (SAP, WMS,PowerBI)

• Superior communication skills - written, oral, and presentation

• Solid analytical and problem-solving skills

• Experience with, anda high levelof comfort in, contact with the customer both at anevery-dayoperational level as well as at senior level when needed

Position Logistics:

• 1-3Years of experience(minimum)

• BA / BS Degree

• Hybrid, in-office work schedule: Based in Piscataway, NJ

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

Theanticipatedbase salary range for this position is$58,200 through$90,000Basesalary is onecomponentof the total compensation for this position. Other components [may/will] includeadditionalcompensation, benefits, andperks

Benefits and Perks:

• Flexibility (flexible time and hybrid work options)

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closureand Wellbeing Days in Retail) and a Wellbeing fund

• Family and care giving benefits (inclusive ofparental leave, fertility support,MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K, pension, and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creatingthe conditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for allWe believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer throughCHANELCommunity. CHANEL also matches employee donations to select charitable organizations.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world,impactingover a million women and girls in its first 10 years.   

• For more information, please navigate to the Fondation Chanel website here

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talentUS support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadershipand group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits andperksare dependent on eligibility and subject to modification by Chanel at any time.