Job Description

of Essential Functions

• Configure the HCM modules and provide break/fix support to ERP end users.

• Take responsibility for providing support for both functional and technical questions regarding the HCM application and processes.

• Exhibit and use strong knowledge and understanding of Human Resources business processes and terminology and will work closely with the HR team, other internal teams, and end-users to configure effective solutions within Oracle Fusion.

• Work effectively with the internal Application Services Technical team, Managed Services partner, and/or Oracle support to resolve tickets, system issues, and escalated issues as quickly, efficiently, and thoroughly as possible.

• Effectively use a strong working knowledge of HCM modules at United Regional, including but not limited to core HR, Talent Management, Recruitment, Compensation, Performance, Benefits, and other HR modules.

• Collaborate with stakeholders across the system to identify and document business needs, translating them into functional specifications for the ERP system.

Educational Requirements

• Bachelor’s Degree or equivalent experience highly preferred. A combination of licensure or certification and job experience commensurate with degree may be considered.

• Oracle HCM experience or training required.

• HR functional experience highly preferred.

Licensure and Certification

• Oracle HCM certifications preferred.

Knowledge/Skills/Abilities

• In-depth knowledge of Oracle Fusion HCM

• Excellent communication skills

• Excellent analytical, problem-solving, and critical thinking skills

• Familiarity with system integration and data migration practices

• Understanding of common organizational structures, benefits, payroll, recruiting, and onboarding

• Understanding of HR operations and experience in employee data management

• Strong verbal and written communication skills to work effectively with multiple stakeholders

• Ability to accurately collect information to understand and assess customer needs and system capabilities

• Strong attention to detail

• Ability to prioritize workload and provide timely follow-up and resolution

• Ability to work effectively in a fast-paced, self-starter environment and handle multiple projects simultaneously

• Technical proficiency in data analysis and reporting capabilities within the ERP system

Physical Requirements

• Must possess sufficient manual dexterity so as to be capable of typing accurately, utilizing a computer keyboard.

• Sight, with corrected vision, is necessary to perform the job.

• Working alone must be able to move about the organization and potentially lift or otherwise move items weighing up to 20 lbs. (printers, terminals, computers, manuals, forms, etc.).

• May be required to stand and/or sit for long periods of time.

Duties and Responsibilities

• Recommend updates to configuration to meet end-user and system requirements

• Recommend and create reports configuration

• Support quarterly release testing and evaluating test results

• Oversee ongoing maintenance and updates to the ERP system, including bug fixes, configuration changes, and system upgrades

• Understand and ensure security and data privacy standards

• Create, edit and remove organization security roles for the system and provide support for issues relating to User Based Securities in Oracle

• Develop and maintain awareness of divisional and data security and comply with policies and procedures

• Perform audits on system roles and access logs to ensure accuracy

• Create, maintain and update system configuration and process documentation, providing end-user training as needed

• Identify and assist with organizational change management related to the Oracle HCM modules

• Cross-train as an HRIS partner supporting other HCM functional areas in Oracle, in order to provide coverage

• Design and maintain system configuration, including Supervisory Organization, Custom Organizations, Location, Paygroup etc.

• Maintain master data values in Oracle (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, Locations)

• Test, validate and implement Business Process changes in Oracle

• Meet expected business performance goals by providing full range of customer service

• Provide input to Oracle Leadership/Governance, Oracle Team Members, and clients as appropriate

• Assist and complete other projects and duties as may be required by business needs