Job Description

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose

The Specialist/Senior Specialist – Documentation Operations acts as a Subject Matter Expert (SME) responsible for supporting end-to-end execution, governance and continuous improvement across documentation and shipping operations processes.

The role will drive operational excellence by ensuring process compliance, stakeholder management, escalation handling, KPI achievement, process standardization and capability development across the Global Service Centre.

The incumbent will work closely with regional stakeholders, agencies, depots and leadership teams to ensure efficient and standardized delivery of documentation operations services.

Designation Specialist - NVOCC (Tank) Operations

Base Location: Ghansoli, Navi Mumbai

Reporting To: Assistant Manager / Manager – Documentation Operations

Key Role Responsibilities

➢ Act as Subject Matter Expert (SME) for Documentation Operations processes.

➢ Support end-to-end execution across booking management, documentation processing and booking-to-invoice activities.

➢ Monitor operational performance and ensure adherence to agreed KPIs and SLAs.

➢ Review operational transactions to ensure accuracy, quality and compliance.

➢ Manage operational escalations and support timely issue resolution.

➢ Coordinate with regional offices, agencies, depots and internal stakeholders to ensure seamless service delivery.

➢ Provide guidance and support to team members on complex operational scenarios and process exceptions.

➢ Review detention management, inventory updates, empty repositioning and transshipment activities.

➢ Ensure compliance with established SOPs, governance frameworks and operational controls.

➢ Support process transitions, knowledge transfer and stabilization activities.

➢ Conduct root cause analysis and recommend corrective and preventive actions for recurring issues.

➢ Participate in automation, standardization and process improvement initiatives.

➢ Support preparation and review of operational reports, dashboards and management presentations.

➢ Deliver process training, refresher sessions and knowledge-sharing activities.

➢ Maintain process documentation, SOPs and knowledge repositories.

➢ Support internal and external audit requirements and ensure audit readiness.

➢ Drive a culture of operational excellence, continuous improvement and customer-centric service delivery.

Skills & Competencies

➢ Prior experience in Shipping Operations, Container Operations, Logistics, NVOCC or Freight Forwarding.

➢ 4–6 years direct experience in shipping, logistics, documentation operations or operational support functions.

➢ Experience in Tank Container Operations and/or knowledge of Dangerous Goods (DG) / Hazardous Cargo handling will be an added advantage.

➢ Strong knowledge of shipping documentation, booking management and operational workflows.

➢ Understanding of detention management, inventory management, transshipment and invoicing processes.

➢ Experience managing operational escalations and stakeholder communication.

➢ Strong analytical, decision-making and problem-solving capabilities.

➢ Excellent communication and stakeholder management skills.

➢ Experience working with operational systems, ERP platforms and reporting tools.

➢ Advanced knowledge of Microsoft Office applications, particularly Excel.

➢ Ability to coach, mentor and support junior team members.

➢ Ability to work independently and manage multiple priorities within a dynamic environment.

➢ Flexible to work in rotational shifts as per business requirements, including night shifts, weekends and public holidays, to support global operations across different regions and time zones.

Education & Qualifications

➢ Bachelor's Degree in any discipline.

➢ Professional certifications in Shipping, Logistics, Supply Chain, Lean, Six Sigma or Process Excellence will be an added advantage.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.