Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

What you’ll do

Typical tasks may include, but are not limited to, the following:

• Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
• Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
• Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

What you’ll need

• Bachelor’s degree (BS/BA) desired.
• 1+ years of related experience.
• Certification is required in some areas.

What you’ll bring

• A professional with solid knowledge of fundamental concepts and organizational practices, working on smaller projects.
• Exercises judgment in the absence of prescribed guidelines or policies to determine appropriate action.
• Works under minimal supervision with independent judgement.
• Actions impact efficiency and costs. Interacts primarily within the department, across various teams.

Supervisor:

• No

TCP Career Step Differentiator:

• Technical support for network platform issues, performing alarm monitoring, and assisting with the investigation and remediation of network faults.

Environmental Requirements:

• May be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function.
• This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Specialist Network Technology Support, earns between $87,200 - $130,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, aneducation/training. 

Joining our team comes with amazing perks and benefits0

• Medical/Dental/Vision coverage 
• 401(k) plan 
• Tuition reimbursement program 
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) 
• Paid Parental Leave 
• Paid Caregiver Leave 
• Additional sick leave beyond what state and local law require may be available but is unprotected 
• Adoption Reimbursement 
• Disability Benefits (short term and long term) 
• Life and Accidental Death Insurance 
• Supplemental benefit programs: 8critical illness/accident hospital indemnity/group legal 
• Employee Assistance Programs (EAP) 
• Extensive employee wellness programs 
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.

Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia, Dallas, Texas

Salary Range:

$77,800.00 - $130,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.