Job Description

Specialist Network Engineer - L3

ROLE RESPONSIBILITIES:

• Design, implement, and maintain Network environments.

• Day-to-day support of our customers Network environments.

• Ability to perform both project and support work on the Cisco Networks environments.

• Troubleshooting high-level technical faults and updating clients and stakeholders on progress.

• Regularly update The Company ticketing system Service Now / Autotask with quality notes.

• Perform project-related duties for new & changing infrastructure deployments required by clients.

• Assisting, mentoring, and training less experienced engineers with technical escalations and upskilling.

• Providing input to customer-facing Technical Incident Reports.

• Capturing repeat faults and undertaking root cause analysis.

• Proactive identification of fault trends.

• Working to industry-standard project methodologies.

• Development & maintenance of low-level and high-level designs.

• Development & testing of operability and supportability for new migrations.

• Development of peer relationships with key suppliers.

• Working closely with the Team Leader (TL) on continual improvement programs.

• Provide technical expertise to TL and assist with technical skills evaluation of other engineers.

• Work with the other departments to understand and share technical strategy.

• Complete customer Change Requests, impact & risk analysis, and implement out-of-hours if required.

• Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve support.

• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.

• Where required perform the Lead Engineer role for some of The Companys clients for support and projects.

• To stay up to date and accredited with the current technologies.

QUALIFICATIONS:

• National High School Senior Certificate (or equivalent)

• Graduate or qualified by experience

• Cisco CCNP - mandatory

• Cisco CCIE - preferred, but not mandatory

• ITIL v3 Foundation - preferred, but not mandatory

EXPERIENCE:

• Minimum 10 years of general IT support experience

• Minimum 8 years of dedicated networking/security experience

• Expert in designing, configuring, and troubleshooting routing, switching, security, and wireless

• Expert in designing, configuring, and troubleshooting MPLS and/or SD-WAN

• Deep in-depth knowledge of troubleshooting network environments

• Experience in managing major incidents in collaboration with Major Incident Management (MIM)

• Experience with Change Management

• Extensive experience with and knowledge of trace analysis, Wireshark & packet capture

• Experience in managing a Data Centre

• Extensive experience in putting together effort costs for project work