Job Description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Job Description

Role: Specialist

reports to: Team Lead (or above)

Group: Professional Admin Center

Job Objective

Within the scope of the branches assigned to him, the Professional ensures that 100% of the hours reported to him by the branch are recorded in time in the timesheet processing. This includes checking, adjusting and approving the time portal as well as billing timesheets/customer journals, including all allowances, bonuses, etc., in SAP. All critical alerts are processed daily and non-critical alerts weekly, and corresponding feedback is given to the branch. The Professional performs timely file checks of all departing employees and performs file checks of all current employees at regular intervals – at least once a year. As part of the process audit system, days with faultless or at-fault absence, unpaid leave, and undocumented days are checked. He supports the branch in complying with/optimizing the processes relevant to the Admin Center. As part of process optimization, the Professional holds regular discussions with the Specialist about all deviations from the standard defined operational processes and specifications. The deviations are tracked jointly with the Specialist and documented in the monthly quality assurance. All tasks must be carried out according to the process guide.

Key Performance Indicator (KPI)

• Support ratio according to guideline / productivity
• Correction ratio of time sheets
• weekly/monthly delay of timesheet input
• file checks in time
• alert processing in time
• Follow Ups
• Professional and timely feedback/response to branch inquiries

Responsibilities and Main Tasks

1. Checking, adjusting and approving the time portal/MRP*, including the upload of client-specific timesheets

*The Mein Randstad Portal (MRP) is a comprehensive time management platform.

Consequently, employees on client assignments can record their hours, apply for leave, monitor their vacation and time accounts, and retrieve their payroll documents electronically.

In our daily work, we use the MRP system to check and adjust electronic time records (clock-in and clock-out times), any discrepancies and breaks. In some cases, we also use the reports available within the MRP system to verify the data.

1. Billing of timesheets/client journals including all allowances, bonuses, etc. in SAP
2. Alert processing *Daily reconciliation of digital employee-related data, files or entries in the scheduling restriction list, timesheet recording, validity dates and customer deployment by the SAP system. In case of discrepancies, an error (alert) list is generated. Depending on the type of error, there is a process guide describing what kind of action has to be taken for each alert. All critical alerts are processed daily and non-critical alerts weekly, and corresponding feedback is given to the branch.
3. File check The Professional performs timely file checks of all departing employees and performs file checks of all current employees at regular intervals – at least once a year. File check is a report that can be generated in SAP. This report compares employee-related data entries with the digital employee file. Any discrepancies are documented in the file check. Depending on the type of error, there is a process guide describing what action to take for each discrepancies.
4. Process optimization
5. Process audit system (Erweiterte Prüfsystematik) As part of the process audit system, days with faultless or at-fault absence, unpaid leave and undocumented days are checked based on manually generated SAP reports. The justification for unpaid time is reviewed for legal compliance.

The results of these reviews are automatically incorporated into a report that is monthly made available to the branches for processing.

1. Corrections in the SAP timesheet
2. Resulting correspondence (by telephone, e-mail, chat, hangout-meets,... ) with branches, colleagues, seldom clients
3. Additional tasks in alignment with Specialist, Expert, Team Coordinator, Team Manager and Admin Center Manager
4. Tasks must be carried out according to the process guide

Requirements Profile

Education: Bachelors in Commerce or MBA Finance

Job Experience: Minimum 4-5 year of commercial professional experience in the similar domain

Technical Competence: Good IT skills, ideally in SAP and Google,

Experience in building SOPs and documentations around process and streamlining processes

Has worked on process improvements and supported how cycle time can be improved with projects

Core Requirements: Business English written and spoken fluently, service orientation, quality awareness, willingness to cooperate, ability to learn, initiative, affinity for numbers, accuracy, resilience, flexibility, timely and structured work, team spirit, desire for personal responsibility

Additional requirements: holiday freeze during monthly closing ( 5 days ), mandatory attendance in the office during monthly closing, during the onboarding period mandatory attendance for 3 months.

This job description reflects the current situation. Changes to the scope of duties due to operational and/or organizational requirements are expressly reserved.

Shift Timings: 8:30 am to 5:30 pm CET Time. Flexible to work for extend during the month end close period.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.