Quantrics Enterprises Inc.

Specialist, Microsoft 365

Quantrics Enterprises Inc.  •  Taytay, PH / Rizal, PH (Hybrid)  •  1 month ago
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Job Description

The Specialist, Microsoft 365, is responsible for the administration, maintenance, and continuous improvement of Quantrics’ Microsoft 365 environment. This includes managing user access, configuring services, monitoring system performance, and ensuring compliance with security and governance policies. The role involves hands-on technical work across Microsoft 365 applications such as Exchange Online, SharePoint, Teams, and OneDrive, as well as collaboration with internal teams to support business needs and resolve issues efficiently. This role may expand to cover broader end-user computing (EUC) responsibilities, including endpoint/device management, endpoint security and digital workplace enablement to support a holistic end-user experience.

SPECIFIC DUTIES AND RESPONSIBILITIES

Microsoft 365 Administration

  • Administer and configure Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD.
  • Manage user accounts, permissions, and license assignments.
  • Monitor system performance and resolve service-related issues promptly.
  • Support hybrid integration between on-premises infrastructure and Microsoft 365 cloud services.

Technical Support & Troubleshooting

  • Provide Tier 2/3 support for Microsoft 365-related incidents and service requests.
  • Troubleshoot and resolve issues related to email delivery, Teams connectivity, SharePoint access, and OneDrive synchronization.
  • Collaborate with IT operations and service desk teams to ensure timely resolution of tickets.

Automation & Scripting

  • Execute routine administrative tasks using PowerShell and Microsoft Graph API.
  • Assist in developing and maintaining automation workflows using Power Automate.
  • Maintain and update script libraries for recurring tasks and bulk operations.

Security & Compliance

  • Enforce security policies including MFA, conditional access, and data loss prevention (DLP).
  • Monitor compliance center alerts and assist in investigations.
  • Support governance initiatives and ensure alignment with organizational standards.
  • Assist in audit readiness and compliance reporting for regulatory frameworks (SOC2, ISO27001, etc). Ensure Microsoft data handling aligns with company data privacy standards.


Feature Deployment & Optimization

  • Assist in deploying new Microsoft 365 features and updates.
  • Participate in integration projects with other business systems (e.g., HRIS, CRM).
  • Recommend improvements to enhance collaboration and productivity.

Documentation & Knowledge Management

  • Maintain technical documentation, SOPs, and user guides.
  • Contribute internal knowledge base articles and training materials.
  • Document changes, configurations, and troubleshooting steps for future reference.

Collaboration & Stakeholder Engagement

  • Work closely with internal teams to understand business needs and deliver appropriate Microsoft 365 solutions.
  • Provide end-user training and support adoption of new tools and features.
  • Participate in cross-functional meetings and contribute to IT project planning. Act as a change champion to drive adoption of Microsoft 365 capabilities and influence digital workplace transformation.

Continuous Learning & Innovation

  • Stay updated on Microsoft 365 roadmap, feature retirements, and best practices.
  • Explore AI-powered tools like Microsoft Copilot and recommend cases.
  • Participate in internal communities of practice or learning sessions.

COMPETENCIES

Core Competencies (Must-have Competencies)

1. Technical Proficiency in Microsoft 365

  • Deep understanding of Microsoft 365 services: Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD.
  • Ability to perform administrative tasks and troubleshoot issues across these platforms.

2. PowerShell & Automation Skills

  • Competence in using PowerShell for routine tasks, user management, and reporting.
  • Familiarity with Microsoft Graph API and Power Automate for workflow automation.

3. Security & Compliance Awareness

  • Knowledge of Microsoft 365 security features such as MFA, conditional access, and DLP.
  • Ability to support compliance monitoring and enforce governance policies.

4. Problem Solving & Troubleshooting

  • Strong analytical skills to diagnose and resolve technical issues efficiently.
  • Experience handling Tier 2/3 support tickets and escalating when necessary.

5. Documentation & Process Discipline

  • Ability to maintain accurate technical documentation, SOPs, and user guides.
  • Skilled in documenting changes, configurations, and troubleshooting steps.

6. Communication & Collaboration

  • Clear and professional communication with technical and non-technical stakeholders.
  • Ability to work effectively in cross-functional teams and support end-user training.

7. Adaptability & Continuous Learning

  • Willingness to stay updated on Microsoft 365 roadmap, feature changes, and best practices.
  • Openness to learning new tools, especially AI-enhanced features like Microsoft Copilot.

8. Customer Service Orientation

  • Commitment to delivering high-quality support and improving user experience.
  • Empathy and patience in handling user concerns and training needs.

Complementary Competencies (Good-to-have Competencies)
1. Power Platform Experience

  • Familiarity with PowerApps, Power Automate, and Power BI for building low-code solutions and dashboards.
  • Ability to support business users in creating and optimizing workflows.

2. Project Participation & Change Management

  • Experience contributing to IT projects, especially Microsoft 365 migrations or feature rollouts.
  • Understanding of change management principles and how to support user adoption.

3. Endpoint Management Knowledge

  • Exposure to Microsoft Intune and Endpoint Manager for device configuration and compliance.
  • Ability to assist in mobile device management and policy enforcement.

4. AI & Productivity Tools Awareness

  • Interest in exploring and supporting AI-enhanced tools like Microsoft Copilot.
  • Ability to identify use cases for AI in productivity and collaboration.

5. ITIL & Service Delivery Familiarity

  • Understanding of ITIL frameworks and service desk operations.
  • Ability to contribute to incident, problem, and change management processes.

6. Training & Enablement Support

  • Experience in creating user guides, FAQs, or conducting training sessions.
  • Ability to support internal campaigns for Microsoft 365 feature adoption.

7. Cross-Platform Integration Awareness

  • Basic knowledge of integrating Microsoft 365 with other enterprise platforms (e.g., HRIS, CRM).
  • Ability to support API-based or connector-driven integrations.

8. Cloud & Identity Fundamentals

  • Understanding of cloud computing concepts and identity management.
  • Familiarity with SSO, Azure AD roles, and conditional access policies.

QUALIFICATIONS

Professional Qualification/s

  • 2–3 years of hands-on experience in Microsoft 365 administration or technical support.
  • Demonstrated experience in managing:
    • Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD.
    • User provisioning, license management, and service health monitoring.
  • Exposure to hybrid environments integrating on-premises infrastructure with Microsoft 365 cloud services.
  • Experience using PowerShell and Microsoft Graph API for automation and scripting tasks.
  • familiarity with security and compliance configurations, including MFA, conditional access, and DLP.
  • Participation in migration projects, feature rollouts, or change management initiatives.
  • Experience supporting AI-powered tools like Microsoft Copilot is a plus.
  • Good understanding of ITIL service delivery frameworks and incident management processes.
  • Microsoft Cybersecurity Architect – for advanced security & compliance.
  • ServiceNow or ITSM certification – if aligned with our company systems.

Relevant Certifications (Good-to-Have)

  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft 365 Administrator (MS-102)
  • Microsoft Azure Fundamentals (AZ-900)
  • Security, Compliance, and Identity Fundamentals (SC-900)
  • ITIL Foundation Certification (for service delivery alignment)

Educational Qualification/s
Bachelor’s degree in: Information Technology, Computer Science, Information Systems, Computer Engineering, Electronics and Communications Engineering (with IT specialization)

Work Conditions

Location: SM City Taytay IT Park
Work Hours: 5PM - 2AM PHT
Setup: Hybrid (4 days onsite)

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Quantrics Enterprises Inc.

About Quantrics Enterprises Inc.

In the Philippines, Quantrics by NQX is redefining customer experience by bringing together the expertise of a global leader and the passion of world-class Filipino talent. With roots in Canada and a strong hub in the Philippines, we are part of NQX’s 10,000-strong team that powers over 20 million customer interactions every year across more than 120 call types.

At Quantrics by NQX, we don’t just handle interactions, we create meaningful connections that inspire trust, strengthen relationships, and build a more connected world.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Taytay, PH
Year Founded
2016
Website
quantrics.com
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