REQUISISTION DETAILS

REQ 146051 Thembi Mtshali

Location: Johannesburg

Closing Date: 2 June 2026

Job Family

Career Stream

• Conduct Risk

Leadership Pipeline

• Manage Self Professional

Job Purpose

• The role exists to support effective conduct risk management through specialist conduct risk analytics, structured reporting, and operational enablement, enabling informed decision‑making and robust governance oversight.
• The role provides analytical insight into conduct risk drivers and client outcomes, ensures accurate and timely conduct risk reporting across governance committees, and delivers operational administration that underpins the effective functioning of conduct risk forums, remediation tracking, and regulatory and team deliverables.
• In fulfilling this role, the Specialist supports the Head: Conduct Risk Reporting, Analytics and Operations by translating data into actionable conduct risk insights, maintaining reporting and operational disciplines, and ensuring conduct risk information is credible, consistent, and regulator‑ready. The role exercises independent professional judgement within defined frameworks and contributes to sustained fair client outcomes and regulatory compliance.

Job Responsibilities

1. Conduct Risk Analytics
To generate meaningful, decision relevant insights on conduct risk exposures, root causes, and client outcomes through robust analysis of data across the conduct risk value chain.
Key Responsibilities
 Perform quantitative and qualitative conduct risk analysis using data sources such as complaints, incidents, regulatory breaches, monitoring outcomes, assurance findings, and client feedback.
 Identify emerging conduct risk trends, patterns, and hotspots, including drivers of client detriment, mis selling, disclosure failures, consent failures, and vulnerable customer impacts.
 Support the development and maintenance of conduct risk indicators and metrics, ensuring alignment to conduct risk frameworks, TCF/COFI outcomes, and business activities.
 Conduct deep dive analyses into material conduct risk themes to support escalation, management action, or regulatory engagement.
 Translate analytical findings into clear, outcome focused insights for senior stakeholders and governance committees.
 Support scenario analysis and thematic reviews to inform proactive conduct risk management
2. Conduct Risk Reporting
To ensure consistent, accurate, and high quality conduct risk reporting that enables effective governance oversight and informed executive decision making.
Key Responsibilities
 Produce regular and ad hoc conduct risk reports, dashboards, and committee packs for management, risk committees, and governance forums.
 Ensure conduct risk reporting is accurate, timely, complete, and consistent, with appropriate commentary on trends, emerging risks, and outcomes.
 Draft executive level insights that clearly articulate conduct risk concerns, impacts on clients, and management responses.
 Support reporting aligned to internal governance requirements and external regulatory expectations, including requests from regulators where relevant.
 Maintain reporting standards, templates, and methodologies to support comparability and trend analysis over time.
 Validate the integrity of conduct risk data used in reporting and escalate data quality or completeness issues

Job Responsibilities Continue

3. Conduct Risk Operations and Operational Administration
To provide operational discipline, coordination, and administrative support that enables the effective functioning of conduct risk governance, remediation tracking, and reporting processes.
Key Responsibilities
 Provide operational support to conduct risk governance forums, including agendas, packs, minutes, action tracking, and follow ups.
 Maintain and administer conduct risk registers, issue logs, action plans, and remediation trackers, ensuring accurate status, ownership, and timelines.
 Support coordination of conduct risk inputs across business units, risk functions, and assurance providers.
 Assist with the operational execution of regulatory submissions, thematic reviews, and internal assurance processes relating to conduct risk.
 Ensure consistent documentation and audit trails to support internal governance and regulatory review.
 Support continuous improvement of conduct risk operational processes, tools, and workflows.
 Act as a key enablement function for the Head: Conduct Risk Reporting, Analytics and Operations, ensuring reporting and governance processes run effectively.

4. Frameworks and Controls
 Support the implementation and maintenance of conduct risk frameworks, policies, and standards.
 Ensure controls are applied consistently and highlight gaps or weaknesses.
 Contribute to continuous improvement of conduct risk management practices.
5. Stakeholder Engagement
 Provide professional conduct risk advice to business and risk stakeholders.
 Support collaborative working relationships through credible and consistent input.
 Influence awareness and understanding of conduct risk through engagement and guidance.

People Specification

• Analytical Thinking – translating data into conduct risk insight.
• Professional Judgement – assessing conduct risk severity and client impact.
• Attention to Detail – ensuring reporting and governance accuracy.
• Stakeholder Engagement – supporting senior stakeholders through credible insight and operational excellence.
• Ethical Decision‑Making – consistently prioritising fair client outcomes.
• Strong organisational and coordination skills.
• Experience in committee administration, issue management, or risk operations.
• Ability to manage multiple deliverables with disciplined follow‑through.

• Strong written communication skills, with the ability to articulate conduct risk issues clearly and succinctly for executive audiences.
• Experience in risk or conduct risk reporting within a regulated environment.
• High attention to detail and commitment to data integrity.
• Strong analytical capability, including data interpretation, trend analysis, and root cause identification.

• Working knowledge of conduct risk data sources and conduct risk taxonomies.
• Ability to link analytics to client outcomes, regulatory expectations, and conduct risk frameworks.

Essential Qualifications - NQF Level

Preferred Qualification

• Relevant Degree or Advanced Diploma aligned to risk, compliance, or regulatory disciplines.
• Honours Degree in Risk Management, Compliance, Law, or related discipline.

Minimum Experience Level

• Minimum of 5+ years’ experience in conduct risk, compliance, or risk management within a regulated environment.
• 3 - 5 years’ experience in conduct risk oversight, monitoring, or advisory roles.

Technical Skills

Skill

Proficiency Level

Skill

Proficiency Level

Conduct Risk Frameworks

Advanced (Level 5)

Regulatory Awareness

Intermediate (Level 3)

Risk Assessment

Advanced (Level 5)

Issue Management

Intermediate (Level 3)

Data Analysis

Intermediate (Level 3)

Risk Reporting

Intermediate (Level 3)

Behavioural Competencies