Job Description

ABOUT US

The Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our 2024 -2029 Strategic Plan, please visit our website and our careers page Join our award-winning workforce and make a difference in the lives of our students!

ABOUT THE APPLICATION PROCESS

Before you begin, please read the job posting below carefully including the Application Requirements specific to this position. Be sure your application reflects experience and education required to meet the minimum and any preferred qualifications listed. Our application guide includes detailed instructions to assist you. Once your application has been submitted, you will not be able to add documentation or make any changes.

Please note that application submission will be available only through 11:59 PM on the date prior to the indicated end date. If no end date is indicated, the posting will remain open indefinitely

Job Posting End Date:

06-01-2026

Reminder: Current permanent and temporary employees must apply through the Jobs Hub in Workday, not the external career site.

Under the direction of the Manager, Print Services, the Managed Print Services Specialist is responsible for overseeing the print environment across all schools and administrative buildings. The role combines technical knowledge with customer service, cost management, and strategic planning skills to optimize the print infrastructure in support of the educational environment.

MINIMUM QUALIFICATIONS

A combination of education and experience may be considered.

Education:

• Possession of a High school diploma or GEDExperience requirements may be met by substituting education (up to a Bachelor’s degree) for experience on a year-for-year basis.

Experience:

• Five years of experience with the functions, use, operations,troubleshootingand care of

commonly used reproduction equipment such as Canon, Sharp, HP copiers and printers and

material for business reproduction services.

• Threeyears ofexperience providing responsivecustomerservice

PREFERRED QUALIFICATIONS

The ideal candidate for this role will alsopossessa combination of theadditionalqualifications below. If youdon’tmeet every one of the preferred qualifications, we still encourage you to apply, as we welcome applications from candidates with diverse backgrounds and experiences.

Education:

• Possession of anAssociate’sdegreeor higherfrom an accredited college or university Experience requirements may be met by substituting education (up to a Bachelor’s degree) for experience on a year-for-year basis.

Experience:

• Eightyears of experience with the functions, use, operations, troubleshooting and care of

commonly used reproduction equipment such as Canon, Sharp, HP copiers and printers and

material for business reproduction services.

• Experience monitoring and maintaining print servers, related software, and applications.

• Experience working with vendors (i.e.purchaseorders, invoicing,schedulingand managing service requests)

• Experience working with budgets, performing account reconciliation, and/or creating financial reports.

• Experience utilizing spreadsheets to organize, manipulate, and analyze data.

• Clerical, secretarial, and/or administrative supportexperiencein an office setting.

• Experience analyzing printingcosts.

• Experience implementing structured training initiativesfor others.

ESSENTIAL POSITION RESPONSIBILITIES

Thebelow listis a summary of the functions of the job, not an exhaustive or comprehensive list of allpossible jobresponsibilities, tasks, and duties.

• Device Management Evaluating, deploying, and maintaining printers and multifunction devices to ensure they meet the needs of staff and students. This includes monitoring device status, troubleshooting issues, and coordinating repairs or replacements.

• User Support and Training Providing support for users, responding to help desk requests, and training staff on how to use print devices and software effectively.

• Provide technical support Collaborating with IT Department Staff to troubleshoot networked printers and ensure print security.

• Vendor Coordination: Oversee relationships with vendor representatives and vendor provided technicians who perform repairs, routine maintenance, and device installations.

• Cost Control and Budgeting Analyzing printing costs and usage data to help reduce expenses. Recommend policies to minimize unnecessary printing, managing print quotas, and implementing cost-effective print solutions.

• Payroll and Finance: Submitpayroll for approval by Manager of Print Services. Create requisitions, purchase orders, process invoices. Coordinate and process orders for printed materials from schools including envelopes, PBIS tickets, Years of Service certificates, etc.

• Building Maintenance: Submit and track service requests for building maintenance needs. Manage approvals for meeting requests for Gerwig Lane building.

Employee Safety

• Theemployeeis responsible forthe use of safety devices and protective equipmentin order tominimize the frequency and severity of work-related accidents. The employeeis responsible forusing safe practices and methods in the operation and supplies related to their job.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

The below list is a summary of the knowledge, skills, and abilitiesrequiredfor success in this position, not an exhaustive or comprehensive list.

Knowledge

• Print Infrastructure & Hardware: Deep understanding of multifunction device (MFD) hardware, including laser, inkjet, and high-volume thermal printers, and their mechanical components.

• Fleet Management Software:Proficiency in print management systems (e.g., PaperCut, Equitrac, or Pharos) used for tracking usage, setting quotas, and secure release.

• Networking & Security Protocols: Solid grasp of TCP/IP, DNS, and DHCP as they relate to networked peripherals, as well as print security protocols like AES encryption, Secure Print, and LDAP/Active Directory integration.

• Cost Analysis & Budgeting: Understanding of Total Cost of Ownership (TCO), including "cost-per-page" models, consumable lifecycles, and procurement best practices.

Skills

• Diagnostic Troubleshooting: Expert-level ability to identify and resolve complex hardware failures (paper jams, fuser errors) and software conflicts (driver issues, spooler hangs).

• Data Analytics: Skill in interpreting usage logs and financial data to identify waste, project future needs, and generate ROI reports for stakeholders.

• Vendor & Contract Management: Experience in managing Service Level Agreements (SLAs), coordinating technician dispatches, and negotiating with external vendors for equipment upgrades.

• Technical Instruction: Ability to translate technical workflows into simple, user-friendly guides and lead training sessions for non-technical staff and students.

Abilities

• Strategic Policy Development: Ability to design and implement organizational policies—such as default duplex printing or grayscale-only rules—that balance user needs with cost-reduction goals.

• Cross-Functional Collaboration: Ability to work seamlessly with IT systems administrators to ensure print servers are optimized and firewalls are correctly configured for device communication.

• Service-Oriented Problem Solving: A proactive approach to help desk support, prioritizing urgent classroom or administrative needs while maintaining a professional and patient demeanor.

• Operational Oversight: Ability to manage the full lifecycle of a device fleet, from initial evaluation and deployment to decommissioning and data sanitization.

ADDITIONALREQUIREMENTS 

Working Hours

• The duty day for this position is8hours including aone hourduty-free lunch.

APPLICATION REQUIREMENTS

Complete applications must besubmitted, and once your application has beensubmitted, you will not be able to add documentation or make any changes. Incomplete applications will not beconsideredResumes will not be accepted in lieu of a completed application.

SupplementalApplication Questions

This position requiresapplicants to provide responses to the below supplemental application questionstodeterminewhether you meet the minimum and preferred qualificationsPlease upload your responses in a separate file to thesupplemental application questionssection of the application.Please cite youryears ofexperience and employers where you gained them in each response.

1. Please describe yourexperience with the functions, use, operations, troubleshooting and care of commonly used reproduction equipment such as Canon, Sharp, HP copiers and printers and material for business reproduction services.

2. Please describe your experiencemonitoring andmaintaining print servers, related software, and applications.

3. Please describe your experience working with vendors (i.e.purchaseorders, invoicing,schedulingand managing service requests).

4. Please describe your experienceworking with budgets, performing account reconciliation, and/or creating financial reports.

5. Please describe your experienceutilizing spreadsheets to organize, manipulate, and analyze data.

6. Please describe your clerical, secretarial, and/or administrative support experience in an office setting.

7. Please describe your experience implementing structured training initiatives for others.

SELECTIONCRITERIA

Applicants who meet the minimum qualifications will be included in further evaluation.Interviews will be limited to those applicants who, in addition to meeting the basic requirements, have experience and education which most closely match thepositionqualifications and the needs of the school system.

Applicants maybe requiredto complete a skills assessment prior to or during the interview process.

EMPLOYMENT INFORMATION

Compensation

This is a12-month per year position in the Howard County Education Association, Educational Support Professionals (HCEA-ESP) employee unit. The current salary rangefor this position is Grade 25on the Technical Central Office and School Based salary scale, $87,280- $138,433 Step placement will bein accordance withthe salary procedures of the Howard County Public School System and the HCEA-ESP Master Agreement which considers relevant prior experience. Under the Fair Labor Standards Act, this position is exempt from overtime.  

Retirement

Membership in the Maryland State Retirement Agency (MSRA) pension plan is a mandatory condition of employment for all employees who meet the eligibility and membership criteria defined in the State Personnel and Pensions Article and the Code of Maryland Regulations (COMAR). A qualifying employee cannot reject membership, nor can an ineligible employeeelectmembership.The annualcontribution to the pension plan will be 7% of an employee’s annual salary

Benefits

HCPSS offers a comprehensive benefits packagefor eligible employees.Information aboutadditionalbenefits such as paid time off can be found in the negotiated agreementfor employees in this bargaining unit.

Pre-EmploymentRequirements

Professional references will be contacted prior to any offerofemployment. Recommended candidates willberequiredtoprovide references from current and recent supervisors.

All employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review,pursuant toSection 6-113.2 of the Education Article, Annotated Code of Maryland.In addition, some positions will requirecompletion of a physical examination and/or drug testing

Anyone offered employment isrequiredto provide proper identification and documentation of eligibility for employment in the United States. HCPSSparticipates in E-Verify anddoes not offer employee sponsorship.

For questionsregardingthisposting,please contactPhilip Wentt (philip_wentt@hcpss.org)ORhumanresources@hcpss.org

EQUAL OPPORTUNITY EMPLOYER

To request an accommodation during the application or interview process due to a documented disability, please email humanresources@hcpss.org

HCPSS celebrates diversity and is committed to creating an inclusive environment for all employees and applicants and prohibits discrimination, harassment, and retaliation of any kind. HCPSS is committed to the principle of equal employment opportunity for all employees in providing them with a work environment free of discrimination and harassment. All employment decisions at HCPSS are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, veteran status or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by federal, state or local laws.