Job Description

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Key Responsibilities

• Conduct outbound calls to prospective residents to follow up on inquiries, applications, and leasing opportunities.
• Engage and build rapport with prospects to understand their needs, provide property details, and guide them through the application process.
• Follow up consistently on pending applications to ensure timely completion and maximize lease conversion rates.
• Maintain accurate and detailed records of all communications and follow-up actions in the CRM system.
• Communicate professionally and promptly with prospects across multiple channels, including phone, SMS, email, and live chat.
• Coordinate with internal teams including leasing, operations, and marketing to ensure a seamless experience from first contact to lease signing.
• Assist in preparing and reviewing lease documentation and ensuring all required materials are complete before move-in.
• Track and report weekly performance metrics such as lead contact rate, conversion rate, and pipeline progress.
• Uphold company standards for customer service, responsiveness, and professionalism in all interactions.

Job Requirements

Qualifications

• High School Diploma or equivalent
• Previous call center experience strongly preferred
• Full professional fluency in English
• Strong proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Excellent organizational and time management skills
• Strong attention to detail and ability to maintain accurate records
• Professional communication skills and customer service orientation
• 1 year of customer service or related fields required.

Functional and Behavioral Skills

Functional Skills:

• Proficient in Microsoft 365 tools.
• Experience with Rently, Yardi, Salesforce, Jira, Ujet, and Outlook preferred.
• Yardi Voyager experience preferred but not required.
• Property management, leasing operations, resident services, access management, MLS/listing support, or related operational experience preferred.
• Salesforce Experience

Behavioral Skills:

• Background in property management or real estate
• Previous experience in a multinational company
• Knowledge of leasing compliance and documentation requirements

Our full-time employee benefits include:

• A competitive and comprehensive benefits package.