Job Description

Job Details

Job Location Atlanta Corporate - Atlanta, GA 30344 Position Type Full Time Education Level High School Salary Range $60,000.00 - $80,000.00 Salary/year Travel Percentage None

Are you passionate about helping others grow and thrive?

Join Esquire as a Specialist, Learning & Development, where you’ll elevate the employee and client experience by developing, delivering, and refining training programs that empower teams to perform at their best. This role is ideal for someone who loves mentoring, fostering professional development, and driving operational excellence.

Why Choose Esquire?

Esquire is a leader in legal support services, known for our innovation, professionalism, and dedication to client satisfaction. Our people are our greatest asset, and we believe in fostering an environment where employees can learn, lead, and grow. As part of our Learning & Development team, you’ll directly impact our culture of continuous improvement and client-focused excellence.

About the Role

The Specialist, Learning & Development supports the success of employees across assigned business functions by creating and facilitating training and onboarding programs. You’ll help new hires transition smoothly, enhance existing team skills, and identify areas for improvement that align with Esquire’s commitment to delivering exceptional service. This role combines hands-on leadership, collaboration, and a passion for developing others.

Key Responsibilities

• Create structured onboarding plans to ensure seamless transitions for new hires.
• Execute onboarding and training programs within assigned business functions.
• Develop and deliver training programs focused on technical accuracy, customer service, and adherence to company policies.
• Evaluate training effectiveness through assessments and feedback.
• Facilitate instructor-led sessions to address performance gaps and organizational changes.
• Maintain and update training materials in Esquire’s content and learning management systems.
• Collaborate with stakeholders to update and improve learning content.
• Work with the centralized Learning & Development team to manage e-learning content.
• Help define and implement quality standards for employee performance.
• Identify training opportunities to enhance the client experience.
• Report training updates and performance concerns to stakeholders.
• Conduct site visits to assess performance and ensure compliance with company standards.
• Provide short-term, on-site leadership during staffing transitions.
• Act as a subject matter expert (SME) for departmental procedures.
• Perform other duties as assigned.

What You’ll Need

• Education: High school diploma or equivalent required.
• Experience: 2+ years at Esquire or in relevant functional areas; 5+ years in customer service.
• Skills: Strong communication, leadership, and problem-solving abilities.
• Technical: Proficient in Microsoft Office Suite, Zoom, and Confluence; NetSuite experience preferred.
• Attributes: Detail-oriented, self-motivated, and able to manage multiple priorities in a dynamic environment.
• Other: Must maintain regular attendance and be able to travel as needed.

What Success Looks Like

• Enhanced organizational quality and service delivery that improves client satisfaction.
• Timely completion of projects and training initiatives.
• Increased team performance and engagement.

💬 Don’t meet every single requirement?

We know that a truly inclusive workplace values potential just as much as experience. If you’re excited about this role but don’t match every qualification, we encourage you to apply—you may be exactly who we’re looking for.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered consistent with applicable laws, including the California Fair Chance Act and similar laws in other jurisdictions.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application or recruitment process, you have the right to request reasonable accommodation. Submit your request to talent.acquisition@esquiresolutions.com