Job Description

The Specialist – Learning & Development supports the end-to-end coordination, administration, and implementation of training and learning solutions across the organization. The role partners closely with line managers and HR stakeholders to translate business and capability needs into practical learning plans, while ensuring compliance with policies, governance, and audit requirements.

The position plays a key role in designing, delivering, and evaluating learning programs, managing vendors and budgets, enabling digital learning through LMS and reporting tools, and driving continuous improvement of L&D processes. A strong focus is placed on capability building, data-driven insights, and the development of Nationalization (Emiratization) pathways.

Responsibilities

Learning Needs Analysis & Program Design

• Lead and coordinate Learning Needs Analysis (LNA) with divisions and translate identified gaps into annual L&D plans and Continuous Development Plans (CDPs).
• Maintain competency-mapped curricula, including Emiratization-focused programs and early-career pipelines such as interns, summer trainees, and fresh graduates.
• Coordinate with universities and colleges on scholarship programs, internships, and summer training initiatives.

Delivery & Facilitation

• Coordinate with subject matter experts (SMEs) and training vendors for technical and functional programs and support knowledge transfer initiatives.
• Deliver and facilitate learning sessions such as onboarding and ad-hoc training where required.
• Manage training logistics including calendars, nominations, pre-work, attendance tracking, and post-session follow-ups to ensure high learner satisfaction.

Evaluation, Impact & Reporting

• Evaluate learning effectiveness using Kirkpatrick Levels 1–3 and ROI/impact assessment methods to measure behavior change and business outcomes.
• Develop dashboards and regular or ad-hoc reports covering uptake, completion, attendance, spend versus plan, ROI, NPS, and compliance.
• Provide learning and talent analytics support to HR and business stakeholders as required.

Vendor & Budget Management

• Source, coordinate, and manage training vendors, including RFPs, SOWs, SLAs, and quality and performance reviews.
• Administer the L&D budget, including forecasting, invoice validation, and cost optimization per learner.
• Support procurement activities related to training subscriptions, purchase requests, and related requirements.

Digitization & Systems

• Administer the Learning Management System (LMS), including course catalogues, session setup, enrollments, completions, and e-learning content uploads.
• Drive digital adoption and self-service learning solutions.
• Develop and maintain dashboards and trackers using Power BI and Excel to automate reporting and enable manager self-service.

Policy, Process & Audit

• Maintain L&D policies, processes, and standard operating procedures (SOPs) in alignment with HR governance and Delegation of Authority (DoA).
• Prepare for and respond to internal and external audits, ensuring documentation accuracy, evidence availability, and data integrity.

Stakeholder Management & Customer Service

• Act as the first point of contact for employees and managers on training-related queries, providing responsive and service-oriented support.
• Partner with HR Business Partners and line managers to align development plans with performance management, succession planning, and talent needs where applicable.

Continuous Improvement & Projects

• Lead and support continuous improvement initiatives to streamline L&D workflows, including nomination, evaluation, and reporting processes.
• Support talent management projects such as leadership development programs, competency framework rollouts, mentoring initiatives, and succession enablement.
• Contribute expertise to learning, e-learning, talent retention, and capability-building initiatives.
• Conduct research on learning and talent management best practices and industry trends to enhance L&D offerings.
• Perform any other duties as assigned by the reporting manager.

Requirements and Skills

Education & Qualifications

• Bachelor’s degree in business administration, Human Resources, or a related field.

Experience

• Minimum 5 years of experience in HR, with a focus on Learning & Development, Psychology, Business, IT, or a related discipline.

Skills & Competencies

• Strong communication, analytical, and organizational skills with a high level of ownership and accountability.
• Ability to collaborate effectively with multiple stakeholders and manage competing priorities.
• Proficiency in HR systems and Learning Management Systems (LMS).
• Strong digital literacy, including use of tools to support automation, digitization, and reporting.
• Experience with project management tools and methodologies.
• Ability to assess the effectiveness of learning solutions and recommend data-driven improvements.