Job Description

Job Responsibilities

• Service Excellence: Manage the internal ticketing system and ensure all requests are resolved within SLA targets
• Endpoint Support: Handle Windows imaging, deployment, and troubleshooting for corporate laptops and peripherals.
• AI Integration: Actively leverage Microsoft 365 Copilot and AI tools to resolve technical issues independently.
• Project Coordination: Assist in project tracking and following up with stakeholders to ensure key milestones are met.
• Regional Collaboration: Coordinate with regional teams on group-level IT initiatives and infrastructure projects.
• On-site Support: Facilitate technical setups for meeting rooms and video conferencing systems.
• IT Administration: Manage procurement records, vendor quotations, and internal technical documentation (SOPs).
• Operational Flexibility: Provide Ad-hoc support outside of regular office hours as required by operational needs.

Job Requirements

• Higher Diploma or above in any discipline; fresh graduates with a growth mindset and a passion for technology are highly welcome.
• Knowledge of Windows OS, Microsoft 365, and hardware maintenance.
• Fast learner: Ability to adapt quickly to new technologies and changing environments.
• Fluent in Cantonese; Good command of English (written and verbal) for regional communication.
  
  Key Skills for Success

• Problem-Solving Mindset: Ability to analyze complex issues, identify root causes, and implement sustainable solutions.
• Customer Centricity: A strong passion for serving internal users with empathy, patience, and professionalism.
• Collaboration: Proven ability to work effectively with regional teams across different time zones.
• Technical Proficiency: Familiar with Digital Workplace technologies, patch management tools, and modern deployment processes.

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Certified Great Place to Work® (2025)
Recognized globally for creating outstanding employee experiences through trust, respect, and fairness. This certification reflects our strong commitment to building a workplace where people thrive.

Gold Award – Best Engagement Programme
Winner at the Employee Experience Awards by Human Resources Online for impactful initiatives that foster belonging, motivation, and collaboration. Our initiatives strengthen team bonds and create a positive culture for all employees.

Join us and be part of a workplace where every voice matters and every connection counts.

Learn more about working at DKSH: https://www.dksh.com/careers

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