Job Description

Level: Experienced
Job Location: Memphis Support Center - Memphis, TN 38104
Position Type: Full TimeEducation
Level: 4 Year Degree
Job Category: Information TechnologyAbout Monogram Foods
A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.
Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do.
Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change.
Our Culture Is Our Secret Ingredient
At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate.
We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members.
So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together.
About The Role
The Specialist, IT Applications (Manufacturing and Supply Chain Systems) serves as a highly capable business systems partner for a defined manufacturing and supply chain domain. This role translates operational needs into clear requirements, practical process improvements, testing plans, documentation, and sustainable system support practices.
This role should demonstrate deep expertise in Manufacturing/Supply Chain processes, operating with minimal supervision in this space, mentor or guide peers when appropriate, and be trusted by business partners as the go-to resource for domain-specific questions and improvements.
The role works closely with manufacturing operations, supply chain, IT applications, engineering, and technical partners to improve how systems support plant execution, production visibility, inventory movement, order flow, data accuracy, and issue resolution.

Essential Duties and Responsibilities:
- Serve as the business systems analyst for assigned manufacturing and supply chain capabilities, supporting users, process owners, application teams, and technical partners with clear analysis and practical solution recommendations.
- Partner with operations, supply chain, and IT stakeholders to understand current-state processes, pain points, system behaviors, data needs, exceptions, and improvement opportunities within the assigned domain.
- Lead requirements discovery for assigned workstreams, documenting business requirements, functional needs, process impacts, data considerations, reporting needs, acceptance criteria, and training or adoption needs.
- Translate business needs into solution options that are appropriately scoped for the domain, balancing usability, standardization, supportability, data quality, security expectations, and operational impact.
- Analyze recurring system issues, application exceptions, process breakdowns, data defects, and user support trends; identify root causes and recommend corrective or preventative actions.
- Support configuration, system changes, enhancements, integrations, reporting requests, and workflow improvements in partnership with application engineers, developers, vendors, and business owners.
- Coordinate and lead user acceptance testing for assigned domain changes, including test scenarios, test scripts, expected results, defect documentation, retesting, signoff support, and readiness confirmation.
- Create and maintain business process documentation, requirements artifacts, support procedures, training materials, testing documentation, change notes, issue logs, and operational reference materials.
- Support implementation and cutover activities for assigned changes, including readiness checklists, user communication, validation activities, issue triage, and post-go-live stabilization.
- Contribute to continuous improvement by identifying opportunities to simplify processes, standardize data definitions, reduce manual work, improve controls, and strengthen system adoption across manufacturing and supply chain processes.
- Provide domain guidance to peers and business users, sharing knowledge of system behavior, process dependencies, support practices, and analysis methods without formal management responsibility.
- Communicate clearly with business partners, IT team members, vendors, and leaders by providing concise status updates, issue summaries, risks, decisions needed and recommended next steps.
- Work independently within assigned scope while escalating decisions, risks, dependencies, or cross-functional impacts that require senior, lead, or management involvement.
NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions. I also understand that this job description does not change in any way the “at will” nature of my employment, and that I must be at least 18 years old to be employed by Monogram Foods.

QualificationsEducation and

Experience:
- Must be 18 years or older.
- Bachelor’s degree in business, information systems, supply chain, manufacturing operations, engineering, or a related field preferred; equivalent experience may be considered.
- Typically 5–7 years of relevant business analysis, application support, manufacturing systems, supply chain systems, or process improvement experience.
- Experience working with business users to define requirements, document process flows, support system changes, and validate solutions.
- Experience supporting manufacturing, supply chain, ERP, MES, OEE, CMMS, warehouse, planning, reporting, or related operational systems preferred.
- Experience with testing, issue triage, user support, change communication, training support, and process documentation.
- Working knowledge of manufacturing data flow, business process controls, application integrations, and IT/OT concepts preferred.
- Familiarity with ISA-95, Lean, continuous improvement, Agile, ITIL, or vendor-specific manufacturing/supply chain platforms is a plus.
- Ability to travel to manufacturing or distribution locations as business needs required.
Competencies and Skills:
- Strong analytical, troubleshooting, and root-cause analysis skills.
- Ability to translate operational needs into practical business requirements and system-ready documentation.
- Strong communication skills with the ability to explain system behavior and process impacts to both technical and non-technical audiences.
- Ability to manage multiple assigned priorities with little supervision in the specialty area.
- Comfortable working with users at multiple levels of the organization, including plant, supply chain, IT, and project stakeholders.
- Strong documentation discipline, including process maps, requirements, testing evidence, training materials, support procedures, and decision logs.
- Collaborative mindset with the ability to build trust, guide users, and partner effectively across IT and business teams.
- Practical understanding of data quality, reporting needs, controls, security expectations, and operational support requirements.
Physical Demands:
- Ability to sit for prolonged periods of time in front of a computer.
- Ability to move about the facility on a regular basis to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
- Visual and hearing acuity.
Note: Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.