Job Description

Career Category

Information Systems

Specialist IS Business System Analyst

What you will do

Let’s do this. Let’s change the world. In this vital role you will As Specialist IS / Technology Business Analyst, you’ll work at the intersection of science, data, and innovation. You’ll collaborate with extraordinary experts across domains to build high-impact digital solutions that accelerate research, streamline operations, and empower better patient outcomes.

Roles & Responsibilities:

• You will collaborate with our Business and technical team to maintain an efficient and consistent process, ensuring quality deliverables from the team.
• Work with Product Managers and customers to define scope and value for new developments
• Collaborate with cross-functional teams to identify data product enhancement opportunities
• Perform data analysis, troubleshoot issues, and support system implementation and maintenance
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
• Develop and implement effective product demonstrations for internal and external collaborators
• Maintain accurate documentation of business requirements, users stories, processes, and changes
• Document and report defects and issues identified during testing, and work with development teams to resolve them
• Maintain and ensure the quality of documented user stories/requirements in tools such as Jira

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s or Bachelor’s degree with 8 - 13 years of relevant experience in Life Science / Biotechnology / Pharmacology / Information Systems

Preferred Qualifications:

• Proficiency in Salesforce Health Cloud / Life Sciences Cloud with clear understanding of Health Cloud / Life Sciences Cloud Data model and OOTB capabilities.
• Knowledge of how integrated systems work with Salesforce Health Cloud / Life Sciences Cloud.
• Expert level functional understanding of Salesforce CRM.
• Business understanding of operations of a call center within Pharma industry.
• Understanding of middleware based integrations.
• Experience of designing systems with large data volume.
• Fluency with Agile principles and ceremonies.
• A passion for applying technology to make a real-world impact.
• Experience with writing user requirements and acceptance criteria.
• Proven analytical, data-driven problem-solving skills.
• Excellence in interpersonal skills, multitasking, persuasion, negotiation of critical issues, a solid attention to detail, and understanding of business complexity.
• Ability to work in a team environment, effectively interacting with others.
• Ability to meet deadlines and schedules and be accountable.

Functional Skills

• Experience in writing requirements for development of modern technology.
• Experience of working as Product owner.
• Complete knowledge of all nuances in Product Owner role.
• Knowledge of Agile project management systems such as JIRA.
• Experience in managing product features for PI planning and developing product roadmaps and user journeys.
• Testing and validating user stories delivered are corresponding to business expectation.
• Superb communication and collaboration skills.
• Able to communicate technical or complex subject matters in business terms.

Good-to-Have Skills:

• Jira Align & Confluence experience
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

Professional Certifications:

• Salesforce Admin (Mandatory)
• Salesforce Advanced Administrator (Preferred)
• Salesforce Service Cloud Consultant
• Platform Builder
• Salesforce Health Cloud Accredited Professional (Preferred)

Soft Skills:

• Excellent critical-thinking and problem-solving skills
• Strong communication and collaboration skills
• Demonstrated awareness of how to function in a team setting
• Demonstrated awareness of presentation skills