The Specialist II, Credentialing helps guide advanced placement newly entering their experiential learning course learners through their final credentialing needs to help support learners in the successful completion of the Experiential Learning (EL)and the program. The incumbent will provide guidance on navigating credentialing systems, and be a key point of contact regarding credentialing needs for Direct Focused Care (DFC).

• Provides exceptional customer service to a larger group learners while helping to navigate the College Catalog, credentialing systems, requirements from the Center of Disease Control (CDC), purchase and completion of background checks and drug screens, and build transparency and understanding of expectations during the completion of the program

• Collaborates cross-functionally to facilitate the onboarding of credentialing for new admission to the College

• Guides learners in creating their profile within the credentialing portals

• Contacts learners to assist in maintaining and restoring credentialing compliance

• Reviews compliance in multiple systems to complete audits and determine appropriate contact and action

• Participates in additional training and compliance activities to promote additional learning and understanding of credentialing processes and policies

• Provides guidance fellow collaborators and learners on policies, procedures, and the requirements for experiential learning courses to attend their on-ground experience

• Participates in the successful implementation of other functional projects as they arise

• Post-secondary education is required

• Demonstrated experience producing professional communication and correspondence is required

• Demonstrated experience providing a high standard of customer service

• Demonstrated experience with Microsoft Office products is preferred