Job Description

Overview

Your Words. Our Technology. A Better Customer Experience.

Under direct supervision, the Technical Content Specialist I creates clear, accurate, and easy-to-use content that helps customers install, configure, and use Shure products successfully. This role works closely with engineers, product managers, marketers, and other subject matter experts to gather information and turn complex technical concepts into user-friendly documentation.

This role will be based out of our Niles, IL headquarters and will be hybrid.

Please make sure to include writing samples as part of your application that demonstrate your communication skills.

Responsibilities

• Create and maintain single-source technical content for online help systems, user guides, installation guides, and printed documentation.
• Develop illustrations, screenshots, diagrams, and other visual assets that support customer understanding of products and workflows.
• Write and edit content in accordance with department standards, style guides, and technical writing best practices.
• Publish web-based documentation and support content for product launches, software releases, and maintenance updates.
• Gather product information from engineers, product managers, compliance teams, and other cross-functional partners.
• Interview subject matter experts to understand products, features, workflows, and customer use cases.
• Review and validate documentation to ensure accuracy, completeness, consistency, and quality prior to publication.
• Manage assigned documentation projects, prioritize workload, collaborate with cross-functional teams, and identify opportunities to improve documentation, workflows, and the overall customer experience.
• Coordination of document printing, production, and delivery with project managers, vendors, and other stakeholders.
• Prepare multilingual print layouts using Adobe InDesign.
• 5% travel annually, including some weekends. May have occasional global travel.

Qualifications

• Bachelor’s degree in Journalism, English, Writing, User Experience Design, Communications, or a related field
• Minimum 1 year of experience in professional writing, editing, content creation, or related experience
• Strong written and verbal communication skills
• Ability to explain complex information in a clear, concise way
• Strong attention to detail and commitment to quality
• Ability to manage multiple assignments and meet deadlines
• Curiosity and willingness to learn new technologies, tools, and processes
• Problem-solving mindset with the ability to work independently and collaborate with others
• Portfolio or writing samples that demonstrate your ability to create effective content
• Demonstrates comfort with AI-enabled digital tools and applies them appropriately to enhance productivity, innovation, and business results. Maintains accountability for output quality through critical review, sound judgment, and adherence to company policies and ethical standards.

Preferred Qualifications

• Familiarity with user experience (UX) principles and content design best practices
• Basic understanding of technical writing concepts and documentation development
• Experience creating illustrations, diagrams, or other visual documentation assets
• Experience with Adobe InDesign, Adobe Illustrator, or similar publishing/design tools
• Background or interest in audio technology, IT, electronics, software, or other technical fields

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERSDon’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!PAY TRANSPARENCYShure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $54,700 to $87,600, with a midpoint target. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.

WE GOT YOU - Our BenefitsAt Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.

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