ASM

Specialist I, Service Operations PCN

ASM  •  Republic of Korea (Onsite)  •  4 days ago
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Job Description

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

As a Specialist I, Service Operations (PCN) at ASM, you will support the effective management of product and process changes across the service operations lifecycle. This role ensures accurate communication, coordination, and execution of change-related activities to maintain service continuity and enhance customer satisfaction. You will work closely with cross-functional teams to align change implementation, operational readiness, and customer communication.

What you will be working on

  • Manage Customer Change Management (CCM) by reviewing part changes and coordinating required actions with internal stakeholders and customers
  • Analyze and distribute Change Notifications (CCN) to ensure timely and accurate communication to relevant stakeholders
  • Coordinate beta testing activities, including sample readiness, timeline planning, and progress tracking
  • Verify cut-in tool readiness and communicate implementation schedules to customers
  • Review and process SPDA and ESW to ensure compliance prior to manufacturing and shipment
  • Support EOL management by tracking part lifecycle and coordinating alternative solutions with BU and spares teams
  • Communicate Process of Record (POR) updates and new item information to internal teams and customers
  • Support and follow up on global ESG-related initiatives
  • Coordinate field service operational activities, including NC management and shared operational support

What we are looking for

  • Bachelor’s degree in Engineering, Supply Chain, or a related discipline3–5 years of experience in service operations, supply chain, or manufacturing environment
  • Experience in change management, parts management, or service operations processes
  • Familiarity with SAP or similar ERP systems and strong proficiency in MS Office
  • Strong analytical and problem-solving skills
  • Business-level English communication skills for global collaboration
  • High level of ownership, attention to detail, and ability to work in a fast-paced environment

What sets you apart

  • Experience in semiconductor or high-tech manufacturing industry
  • Knowledge of PCN, ECN, or change control processes
  • Experience in field service or spares operations
  • Strong cross-functional collaboration and stakeholder management capability
  • Experience supporting ESG-related initiatives

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

ASM

About ASM

At ASM, we’re shaping the future at the atomic level. We enable the next generation of microchips by empowering leading semiconductor manufacturers with advanced wafer processing equipment.

Through our mastery of thin-film deposition, we create the innovative tools and solutions that shape the materials at the heart of tomorrow’s technology – powering everything from AI and next-generation healthcare to cloud computing and smarter, more energy-efficient devices.

With over 4,600 people representing more than 60 nationalities across 15 locations worldwide, we’re united by one ambition: to stay ahead of what’s next. And with research centers in seven countries and nearly a quarter of our people and profits devoted to research and development, excellence is our baseline, not our finish line.

Our pioneering thin-film deposition technologies – like atomic layer deposition, epitaxy, silicon carbide, chemical vapor deposition and vertical furnaces – help our customers push the limits of performance, speed, and efficiency. Our strong patent portfolio, flat organization, and agile way of working enable fast collaboration, global mobility, and a competitive edge far beyond our scale.

Every day, we work to make integrated circuits smaller, faster, more energy-efficient, and more powerful. Together, we’re advancing technologies that unlock new potential and improve lives.

Ready to become a master of atomic layering? Explore opportunities on our careers page or in the “Jobs” tab here on LinkedIn.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Almere, NL
Year Founded
1968
Website
asm.com
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