ASM

Specialist I, Field Service Operations

ASM  •  Singapore, SG (Onsite)  •  8 hours ago
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Job Description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

We are looking for a detail‑oriented and analytically driven professional to support operational excellence through data extraction, performance analysis, and close collaboration across regions. In this role, you will help translate data into insights, ensure visibility into performance, and support planning and coordination activities that enable teams to operate effectively and at scale.

You will be responsible for monitoring KPI performance, supporting headcount planning, and coordinating the tracking of tool‑related activities across regions, helping drive consistency, transparency, and continuous improvement.

What you will be working on

Data Extraction & Analysis

  • Extract, consolidate, and analyze operational data from multiple systems and sources
  • Develop dashboards and reports to provide insights into performance trends
  • Identify gaps, risks, and improvement opportunities through data-driven analysis
  • Ensure data accuracy, consistency, and timely reporting

KPI Performance Management

  • Monitor and evaluate key performance indicators (KPIs) across regions
  • Conduct regular performance reviews and variance analysis
  • Provide actionable insights and recommendations to improve performance outcomes
  • Partner with stakeholders to define and track performance metrics

Regional Stakeholder Engagement

  • Collaborate with teams across different regions to align on KPI targets and performance improvement plans
  • Facilitate regular discussions, reviews, and business updates with regional stakeholders
  • Ensure consistent communication and sharing of best practices across regions

Headcount Management

  • Track and manage headcount allocation and utilization across regions
  • Support workforce planning, forecasting, and capacity analysis
  • Identify resource gaps and recommend optimization strategies
  • Monitor productivity metrics and align staffing with business demand

Tool Installation & Qualification Management

  • Support the tracking and coordination of tool installation activities across regions
  • Extract and maintain data related to tool deployment status, timelines, and performance
  • Analyze installation and qualification data to identify trends, delays, and potential issues
  • Assist in preparing reports and dashboards to monitor tool readiness and qualification progress
  • Validate data quality and completeness for tool installation and qualification records in SHaRP (Service Headcount and Resources Planning)
  • Provide data-driven insights to support continuous improvement of deployment and qualification processes

What we are looking for

  • Bachelor’s degree in Business, Engineering, Data Analytics, or a related field
  • Minimum 3 years of experience in operations, analytics, or performance management roles
  • Strong analytical skills with proficiency in Excel, Power BI, or similar tools
  • Experience working with cross-regional or global teams
  • Excellent communication and stakeholder management skills
  • Ability to manage multiple priorities and work in a fast-paced environment
  • Knowledge of workforce planning and operational tools is an advantage

What sets you apart

  • Data-driven decision making
  • Stakeholder collaboration and communication
  • Strategic thinking and problem-solving
  • Attention to detail and accuracy
  • Project and time management

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

ASM

About ASM

At ASM, we’re shaping the future at the atomic level. We enable the next generation of microchips by empowering leading semiconductor manufacturers with advanced wafer processing equipment.

Through our mastery of thin-film deposition, we create the innovative tools and solutions that shape the materials at the heart of tomorrow’s technology – powering everything from AI and next-generation healthcare to cloud computing and smarter, more energy-efficient devices.

With over 4,600 people representing more than 60 nationalities across 15 locations worldwide, we’re united by one ambition: to stay ahead of what’s next. And with research centers in seven countries and nearly a quarter of our people and profits devoted to research and development, excellence is our baseline, not our finish line.

Our pioneering thin-film deposition technologies – like atomic layer deposition, epitaxy, silicon carbide, chemical vapor deposition and vertical furnaces – help our customers push the limits of performance, speed, and efficiency. Our strong patent portfolio, flat organization, and agile way of working enable fast collaboration, global mobility, and a competitive edge far beyond our scale.

Every day, we work to make integrated circuits smaller, faster, more energy-efficient, and more powerful. Together, we’re advancing technologies that unlock new potential and improve lives.

Ready to become a master of atomic layering? Explore opportunities on our careers page or in the “Jobs” tab here on LinkedIn.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Almere, NL
Year Founded
1968
Website
asm.com
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