Job Description

The HR Specialist is responsible for delivering exceptional Team Member support while enhancing the overall employee experience across the full lifecycle—from onboarding through separation. This role plays a key part in driving Team Member engagement, recognition, and communication initiatives within a fast-paced casino and hospitality environment. The HR Specialist ensures efficient coordination of HR operations while promoting a positive, service-oriented culture aligned with organizational values.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Serve as a primary point of contact for Team Members, providing prompt, courteous, and professional HR support.
• Lead and enhance Team Member engagement initiatives across the full lifecycle (onboarding, development, retention, and offboarding).
• Partner with HR leadership to create and sustain a high-engagement culture within a casino/hospitality environment.
• Monitor Team Member feedback and assist in implementing programs that improve engagement and satisfaction.
• Coordinate and continuously improve Team Member recognition programs that celebrate performance, milestones, and service excellence.
• Partner with leadership to develop innovative recognition strategies aligned with company culture and business goals.
• Track participation and effectiveness of recognition programs and provide insights for improvement.
• Develop, coordinate, and distribute Team Member communications on a weekly, monthly, and as-needed basis across electronic, social, and print channels.
• Ensure messaging is clear, engaging, and aligned with company branding and culture.
• Collaborate with departments to promote key initiatives, events, and organizational updates.
• Coordinate onboarding and offboarding processes to ensure a seamless and positive experience for Team Members.
• Support payroll, leave administration, and HRIS data accuracy.
• Assist with new hire orientation and ensure compliance with regulatory and company standards.
• Maintain accurate, organized, and confidential personnel records in compliance with company policy and regulatory requirements.
• Ensure proper filing, retention, and auditing of personnel and medical files.
• Conduct periodic audits to ensure all employee records are complete and compliant.
• Run HR reports and provide data to HR leadership for analysis and decision-making.
• Maintain HR office organization and filing systems.
• Answer telephones, screen visitors, and direct inquiries appropriately in a professional manner.
• Assist with HR projects and initiatives, ensuring timely completion and follow-up.
• Deliver exceptional customer service to all Team Members and guests at all times.
• Collaborate effectively across departments and levels of management.
• Promote a positive, professional, and team-oriented work environment.
• Maintain knowledge of HR policies, procedures, and applicable federal, state, and gaming regulatory requirements.
• Uphold strict confidentiality of sensitive information.
• Maintain a professional appearance and positive demeanor.
• Perform additional duties as assigned.

WHAT YOU WILL NEED

• Strong interpersonal and customer service skills with a Team Member-focused mindset
• Excellent written and verbal communication skills
• Experience coordinating communications across multiple platforms (email, print, digital)
• Ability to manage multiple priorities and projects in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to handle confidential information with discretion and professionalism
• Proficiency in Microsoft Office and HRIS systems preferred
• Ability to work collaboratively across departments and levels of leadership
• Creative thinking skills to support engagement and recognition program development
• Some college required; degree in Human Resources, Business Administration, or related field preferred
• 2+ years of administrative experience required
• Human Resources experience preferred
• Guest service, hospitality, or casino experience preferred
• Experience supporting employee engagement, recognition, or communications programs preferred

ADDITIONAL REQUIREMENTS

• Ability to sit for extended periods and work at a desk.
• Ability to bend, crouch, kneel, twist, and lift up to 40 pounds.
• Ability to respond to visual and auditory cues.
• Strong verbal and written communication skills in English.
• Ability to operate office equipment including computers, telephones, copiers, and scanners.
• Manual dexterity sufficient for handling paperwork and operating standard office equipment.
• Ability to work in a smoking environment.