Job Description

This position is responsible for meeting the goals and objectives of the organization by serving as the first point of contact for HR Partners regarding HR systems, processes, and inquiries related to one or more HR workstreams. This role provides high-quality support in areas such as time, payroll, or general HR operations, ensuring accurate, timely, and customer-focused resolutions.

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

· Serve as the initial point of contact for various issues associated with one or more designated HR Workstreams (e.g. timekeeping, payroll, HR systems)

· Triage incoming requests in HR ticketing system, accurately logging, tracking and maintaining case status and priority levels while meeting established service level agreements.

· Escalate complex or policy-related cases to the appropriate HR Center of Excellence owner(s).

· Utilize knowledge base resources, policies, and tools to research issues and provide accurate, consistent guidance and solutions.

· Maintain and update knowledge base articles, FAQs, and process documentation for common questions.

· Conduct basic end-user training on HR systems and processes through virtual sessions, job aids, or quick reference materials.

· Collaborate with field HR Partners and Corporate HR functions to gather necessary information, validate data, and drive timely issue resolution.

· Ensure data integrity, confidentiality, and compliance with internal policies and regional labor regulations.

· All other duties as assigned.

Qualifications, Education and Experience

· Associates’ Degree in a related field or equivalent experience required.

· Bachelor's Degree in a related field or equivalent experience preferred.

· 1-2 years' experience in a related field required.

· Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.

· Maintains strict confidentiality and protects privacy of confidential/sensitive information.

· Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

· Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.

· Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.

· Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.