Ford Motor Company

Specialist - HR Content & Knowledge Management

Ford Motor Company  •  Chennai, IN (Onsite)  •  4 hours ago
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Job Description

As a Knowledge Management Specialist, you will be responsible for maintaining and improving our HR portal, ensuring employees can easily access relevant information. You will collaborate with HR teams, subject matter experts, and IT to structure content effectively, improve user experience, and support portal enhancements.

Content Management

  • Maintain, update, and publish HR portal content ensuring accuracy and policy compliance
  • Establish and enforce content governance standards, taxonomy, and metadata
  • Conduct periodic content audits to remove outdated or duplicate information
  • Manage the complete content lifecycle (creation to retirement)

Stakeholder Collaboration

  • Partner with HR teams and subject matter experts to curate audience-specific content
  • Translate complex HR policies into clear, user-friendly formats
  • Provide guidance on content standards, accessibility, and usability

Portal Administration

  • Act as primary administrator for the HR portal platform
  • Troubleshoot technical content or system issues
  • Document processes and create training materials for contributors

Technology & Enhancements

  • Support portal upgrades and enhancement initiatives
  • Collaborate with IT to implement new features and improvements
  • Evaluate new tools, including AI-driven content and search capabilities (SEO)
  • Evaluate and implement AI-powered customer support tools in intranet platforms

Analytics & Reporting

  • Monitor portal usage, search trends, and engagement metrics
  • Generate reports on content performance
  • Recommend improvements based on data insights

Education & Experience

  • Bachelor’s degree in Information Management, Communications, HR, or related field
  • 3+ years of experience in knowledge management, content management, or intranet platforms

Technical Skills

  • Experience with Content Management Systems (CMS) or Knowledge Management Systems (KMS)
  • Solid understanding of information architecture and content structuring
  • Strong content writing and editing skills
  • A good grasp of SEO (Search Engine Optimisation) and search functionality
  • Experience in implementing AI-enabled content, search tools and customer interactions for intranet platforms

Soft Skills

  • Excellent written and verbal communication skills
  • Strong collaboration and stakeholder management abilities
  • Attention to detail and quality
  • Problem-solving mindset
  • Customer-focused approach
Ford Motor Company

About Ford Motor Company

We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.

Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.

Privacy Policy: https://www.ford.com/help/privacy/

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Dearborn, Michigan
Year Founded
Unknown
Website
ford.com
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