Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Position Title: Specialist General Accounting, Record to Insight

Department: Finance Shared Services – Record to Insight (General Accounting)

Reporting To: Associate Manager - General Accounting

Position Summary

The Specialist General Accounting supports the General Accounting tower by performing day-to-day accounting activities, including transaction recording, journal entry preparation and posting, account analysis, and month-end, quarter-end, and year-end close activities.

The role is responsible for ensuring that transactions are recorded accurately, completely, and in the appropriate accounting period in accordance with company policies, internal controls, and applicable accounting standards. The position also supports process improvement, automation, and system enhancement initiatives within the General Accounting function.

Key Responsibilities

• Prepare, validate, and post journal entries for assigned accounting areas in accordance with established processes and approval requirements.
• Review source data and supporting documentation to determine the appropriate accounting treatment, account coding, and period recognition before recording transactions.
• Ensure transactions are recorded accurately, completely, and in the correct accounting period based on appropriate supporting documentation and established accounting guidance.
• Support month-end, quarter-end, and year-end close activities and complete assigned accounting deliverables accurately and within established timelines.
• Analyze transactions, account movements, or unusual entries and coordinate with relevant teams to resolve identified issues or obtain required information.
• Ensure accounting transactions comply with company policies, internal controls, and applicable accounting standards.
• Maintain complete and appropriate documentation supporting journal entries and other accounting activities.
• Collaborate with cross-functional teams, including Accounts Payable, Procurement, Payroll, Treasury, Strategic Finance, and other Finance teams, to ensure timely and accurate recording of transactions.
• Assist in addressing accounting inquiries and providing supporting information for audit, reporting, and other Finance requirements.
• Identify opportunities to simplify accounting processes, reduce manual activities, and improve accuracy and efficiency.
• Support automation initiatives, system enhancements, testing, and implementation activities impacting General Accounting processes.
• Participate in continuous improvement initiatives and contribute ideas that strengthen accounting processes and ways of working.
• Comfortable using approved AI tools to support accounting analysis, documentation, reporting, process review, and other day-to-day activities.
• Able to identify manual, repetitive, or time-consuming accounting activities that may be improved through automation or AI-assisted solutions.
• Able to prepare clear and effective prompts, review AI-generated outputs, and independently validate results before using them in accounting activities.
• Applies appropriate judgment when using AI and automation tools and understands the importance of protecting confidential and sensitive company information.
• Willing to learn and adopt new tools and technologies that improve accounting accuracy, efficiency, and productivity..

Qualifications

Education:

• Bachelor’s degree in Accountancy.
• CPA license (preferred but not required).

Experience:

• Fresh graduate or with 1 year of relevant accounting experience, preferably in General Accounting, Record to Report/Record to Insight, shared services, or external audit.
• Working knowledge of accounting principles, journal entry processes, and period-end closing activities.
• Experience working with an ERP or financial accounting system is preferred.

Skills & Competencies:

• Strong foundational accounting knowledge and understanding of debit and credit concepts.
• Good analytical and problem-solving skills, with the ability to investigate transaction issues and determine appropriate next steps.
• High attention to detail and commitment to accuracy and completeness.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience with Workday Financial Management or similar ERP systems is an advantage.
• Able to organize work, manage priorities, and meet deadlines, particularly during month-end and quarter-end close.
• Demonstrates initiative and willingness to take ownership of assigned accounting activities.
• Strong verbal and written communication skills.
• Able to work effectively with cross-functional and geographically dispersed teams.
• Adaptable to changing priorities and workload requirements during peak closing periods.
• Demonstrates a continuous improvement mindset and willingness to learn new processes, systems, and technologies.

#LI-PR1

#LI-Hybrid

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.