Memphis-Shelby County Schools

Specialist - Food Management System

Memphis-Shelby County Schools  •  $48k - $68k/yr  •  Memphis, TN (Onsite)  •  3 hours ago
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Job Description

Purpose and Scope

The Food Management System Specialist provides basic technical, administrative and operational support for the Food Management System, a critical operational application that supports daily meal service operations, menu planning and production records, inventory tracking and reporting, and standard compliance reporting for Nutrition Services.

Essential Job Functions

  • Supports application software and related configurations, coordinates with IT staff for hardware, network, and telecommunications issues.
  • Troubleshoots level one network and basic hardware issues. Provides additional support to field
  • Assists with application-related projects, including user testing, documentation, and coordination of implementation activities
  • Provides remote and on-site software analysis support and training in administrative and cafeteria settings
  • Conducts baseline troubleshooting for application functionality and user issues; escalates infrastructure issues to appropriate IT teams and troubleshoots network, hardware, software, and peripherals
  • Assists with application updates, patches, and version upgrades following established
  • Communicates and Partners with application and hardware vendors for issue resolution, ticket tracking, and support communication
  • Supports Nutrition Services staff by maintaining application data recovery requests, including database-level analysis, user permission validation, and data integrity checks.
  • Provides feedback and recommendations to improve application support processes and user workflows.
  • Serves as liaison between end-users, application vendors, and IT support teams for application-related issues
  • Ensures timely resolution of application support requests; documents issues, resolutions, and support activities
  • Assists in maintaining application access records and user documentation; may coordinate with IT on asset-related issues
  • Perform duties in accordance with application support procedures, security guidelines, and district
  • Performs data entry, prepares reports, and conducts customer service activities related to application support
  • Attends application and technical training, system updates, and support-related meetings
  • Performs other related duties as assigned
  • Minimum Qualifications

    Graduation from an accredited college or university with a Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or other related field Plus an additional two (2) years of related experience, for a total education/experience of six (6) years. (PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED)

    Degree Equivalency Formula

    Bachelor’s Degree= 4 years plus required years of experience.

    Master’s Degree= 2 years plus required years of experience. Where master’s degrees are required, years for bachelor’s Degrees must be included.

    Additional Job Details

    For full consideration, all interested applicants must create an applicant profile and submit a complete application through their profile on the MSCS Careers website. Applications cannot be submitted without an active applicant profile. The salary range for this position is $47,611.20 to $68,473.60 annually. The application period will open on Tuesday, September 1, 2026, at 8:00 a.m. CT and close on Tuesday, September 8, 2026, at 5:00 p.m. CT. Late or incomplete applications will not be considered.

    Memphis-Shelby County Schools

    About Memphis-Shelby County Schools

    A Major, Urban School District on the

    Cutting Edge of Closing the Achievement Gap

    Our Mission

    Memphis-Shelby County Schools is one of the 25 largest school districts in the nation located in a large city with a hometown feel, Memphis, TN. Here in the Bluff City, we are dedicated to preparing all students for success in learning, leadership, and life.

    • Our promise is that by 2025, 80% of our students will be college & career ready, 90% will graduate high school, and 100% of graduates will enroll in post-secondary education.

    • Our work is deeply rooted in the belief that every child is capable of learning and that education is the great equalizer. With 84% of all students considered economically disadvantaged, Memphis-Shelby County Schools truly is a place where progressive leaders in education can make a difference in the lives of our country’s most underserved children.

    Our Future

    Though our challenges are significant, we are a district on the rise.

    • Memphis-Shelby County Schools has been a level 5 growth district—the highest achievable level in TN--for the past three years.

    • Memphis-Shelby County Schools has seen district-wide math proficiency scores double in the past three years.

    • Memphis-Shelby County Schools I-Zone schools were once performing in the bottom 5% of TN, and are now making significant gains towards the goal of performing amongst the top 25% within five years.

    We are a district committed to progressive strategies and practices that promote student achievement. We do this by ensuring that every classroom has an effective teacher and every school is operated by staff and leaders committed to excellence.

    Industry
    Government & Public Safety
    Company Size
    5,001-10,000 employees
    Headquarters
    Memphis, TN
    Year Founded
    Unknown
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