Job Title:
Specialist, Field Services
The Role:
The FSE will spend60% ofhistime onDESand the others20% onICPSand20% onDPS
DESsharewill beconsists of chemical canisters/ampoules replacement, LDS installation/commission/decommission/troubleshooting.
In charge ofICPSevaluation project.
DPSsharing will consist of cylinder move-in/out and troubleshooting if issues arise.
In this role you will:
Install new or modified LDS equipment at the customer’s facility to ensure full functionality according to specifications.
Provides on-site technicalassistanceto help troubleshoot and repair equipment. Maintains records of performance reports.
Ensure and report customer satisfaction with installation, troubleshooting, repair, preventive maintenance, dailycheckand canister change.
Review performance reports and documentation from customers and field representatives, and inspection/reporting of malfunctioning or damaged products todeterminethe nature and scope of the problem.
Traits we believe make a strong candidate:
One-year technical Institute or diploma in engineering, science or chemistry field isrequired
Min. 1years’experience in Semiconductor industry field service or similar experience with a capital equipment example, CVD/CMP/WET/IMPL module EE&PE experience is preferred.
Strong communicationskills and excellent customer relationships.
Maintain records of performance reports.
Ensure customer satisfaction with daily checks, canister changes, installation of new equipment and troubleshooting
Able to work independently and as a team player is necessary to make sure all assignedtaskcompleted and succeed.
Your success will be measured by:
People and Teamwork
Accountability,Integrityand Trust
Creativity and Innovation
Dedication to Excellence
Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.
Every day, and for more than 50 years, Entegris’ singular mission has been to help customers utilize our advanced science-based solutions to support demand drivers; to innovate faster and more efficiently; and ultimately to transform the world. Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges.
Headquartered in Billerica, Massachusetts, Entegris employs approximately 8,000 people worldwide, with roughly half employed in Asia-Pacific or Europe.
With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.
