Job Description

Job Title:

Specialist, Field Services

The Role:

The Field Service Engineer provides full cycle product support for EntegrisSemichem Systems of Samsung Xi’an This includes responsibility for product start-up and commissioning, customer training, technical support, preventive maintenance, repairs and troubleshootingThis role is critical to build and maintain strong customer relations and ensure the proper installation, maintenance and performance of Semichem system at Samsung Xi’an sites

In this role you will:

• Delivers customer service support and assistance to troubleshoot, repair and upgrade equipment during field visits Service is also provided via phone or email as applicable.

• Travel to customer's facilities as required

• Provide customer training on Semichemproducts.

• Promote and execute Preventative Maintenance Agreements.

• Troubleshoot, and any technical documentation necessary to perform electrical or mechanical repairs.

• The ability to perform safe work during close inspection of potentially dangerous products (electrical wiring, hot surfaces, gas leaks, pressurized systems) is a must

• Provide support to global and domestic FSE (Field Service Engineer/Technician) peers.

• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.

• Provide parts/labor requirementsto local CSR (Customer Service Representative) for customer quote generation.

• Create reports as required

• Provide detailed verbal and written feedback to Engineering, Quality and other departments as necessary.

• Support special projects as required

• Works more independently

• Travel to domestic sites in support of routine work on site (PM, commissioning) and more advanced work with clear guidance/procedures from senior staff.

Traits we believe make a strong candidate:

• Technical, engineering or scientific degree or equivalent field service experience required

• Career Level: 2-5 years of Field Service Experience.

• The ability to understand and take full responsibility for technical issues, after progressing through factory training, is required

• The ability to work both independently and as a team is required while communicating effectively to both internal and external customers.

• Understanding of electronic and mechanical systems

• Strong computer and communication skillsAbility to problem solve in the fieldwith remote support from senior staff.

• Semiconductor industry experience a plus

• Experience with product start-ups, repairs, upgrades, training, technical support and preventative maintenance a plus

Your success will be measured by:

• Achieving the best possible outcome with integrity and collaborative leadership and building a cohesive team 

• Taking responsibility for self and team and delivering to commitments.  Focusing on team success and assuming accountability for team results 

• Effectively utilizing a range of tools and resources to get things done and being open to trying new methods 

• Creating new solutions and inspiring others.   

• Establishing a track record of success 

• Executing consistently and finding ways to add new value 

• Your ability to adapt to change and work under pressure while maintaining your safety, quality and efficiency

• Entegris is a values-driven culture and our employees rally around our core PACE values (People, Accountability, Creativity and Excellence). In this position our expectation if for you to collaborate with People, maintainAccountability of yourself and your tasks and a dedication to Excellence in your performance.