Job Description

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Specialist Family Violence Practitioner | Mackay

📍 Location: Mackay
💼 Employment: Full Time, permanent
📋 Classification: SCHADS Level 5

Make a real difference. Support safety. Empower change. 💜

Are you an experienced family violence practitioner passionate about walking alongside women and children to build safety, stability and brighter futures?

The Salvation Army is seeking a Specialist Family Violence Practitioner to join our Mackay team. This is a rewarding opportunity to use your specialist knowledge, case management skills and compassion to support women and children experiencing or at risk of family violence.

Why this role matters

The Salvation Army (Salvos) provides a wide range of services that support women and women with children impacted by family and domestic violence. We offer accommodation, counselling, support, behavioural programs, and advice to women and children at risk of, experiencing or escaping family violence. Our services focus on prevention, restoration, and healing to provide specialised support to address immediate safety issues and provide advice, referrals, and connection to assist the recovery journey.

About the role

This is a diverse and impactful role combining specialist family violence case management, assessment and crisis response.

You will work collaboratively with women and women with children to understand their individual circumstances, identify risks and strengths, and develop practical, person-centred plans that support their safety, wellbeing and recovery.

You will:

• Provide place-based case management to women and women with children experiencing family violence.
• Conduct comprehensive intake, ongoing risk assessments and support safety responding appropriately to changing circumstances.
• Develop individualised case plans collaboratively with clients, supporting self-determination, choice and participation
• Provide crisis intervention and timely responses to clients experiencing immediate or escalating family violence concerns.
• Support clients to access appropriate housing, legal, health, financial, child wellbeing and community services
• Advocate with external services to help clients overcome barriers and access the support they need.
• Build strong, respectful relationships with clients using trauma-informed and family violence-informed practice
• Identify and escalate risks relating to victim-survivors and service delivery.
• Maintain accurate, timely and confidential client records in line with TSA standards and legislative requirements.
• Identify service gaps and contribute ideas that improve outcomes and strengthen service delivery.
• Participate in an on-call roster as required.

What you’ll bring

You’ll be a compassionate and capable practitioner who can build trust quickly, manage complex situations and remain calm and professional when responding to crisis.

You will have:

• A tertiary qualification in Social Work, Human Services, Psychology, Family Violence or equivalent
• Demonstrated experience in case management and client-centred practice
• Experience working within the family violence sector is desirable.
• Specialist family violence and/or child wellbeing experience is highly desirable.
• Strong understanding of risk assessment, safety planning and trauma-informed practice.
• Excellent communication, advocacy and relationship-building skills.
• Strong organisation and time management skills, with the ability to prioritise competing demands.
• The ability to work both autonomously and collaboratively within a multidisciplinary environment.
• Current Queensland Driver Licence.
• Current QLD Blue Card
• Evidence of relevant qualifications.

This is more than a case management position. You’ll be part of creating safer pathways for women and children and supporting people to move from crisis towards recovery and independence.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you are ready to inspire and empower young people to reach their full potential, please submit your resume and a cover letter outlining your qualifications and interest in the position. We look forward to hearing from you!

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.