Ontario Health | Santé Ontario

Specialist, eClaims

Ontario Health | Santé Ontario  •  Toronto, CA (Onsite)  •  3 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers: 

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

  • Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
  • Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
  • A premium defined benefit pension plan, ensuring long-term financial security
  • Competitive vacation entitlement that encourages time to rest and recharge
  • Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
  • Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
  • A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
  • Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?  Consider this opportunity.

The Provincial Drug Reimbursement Programs (PDRP) unit at Ontario Health plays a critical role in helping patients across Ontario access high-cost cancer drugs and specialized services. On behalf of, and in support of, the Ministry of Health, PDRP administers adjudication and funding programs that assess the clinical and cost-effectiveness of new and emerging therapies and supports equitable, transparent access for eligible patients.

PDRP administers key provincial programs, including the New Drug Funding Program, High Cost Therapy Funding Program, Evidence-Building Program and Case-by-Case Review Program. The team also supports Ontario Health’s Out-of-Country programs, adjudicates funding requests for CAR T-cell therapy, delivers an Evidence Search and Review Service, and supports the Ontario Health Infectious Diseases Advisory Committee.

The Specialist is responsible for the day-to-day operations of PDRP’s population-based funding programs (NDFP, EBP, HCTFP), ensuring that patients have access to treatments without delay, and are the primary points of contact for our partners in close to 80 Ontario hospitals and cancer centres. The Specialist will develop enrolment forms and business rules to support the adjudication of patient eligibility assessment and treatment claims for provincially funded cancer drugs using an electronic claims adjudication application (eClaims) and a business rule authoring software (InRule irAuthor). The Specialist supports the Managers, Pharmacists and other program staff in delivering on the mandates of the programs, within specific areas of expertise by executing key activities and developing the required deliverables. The Specialist supports the development of the required policies (including implementation of new therapies), processes, tools, and technology to implement these key activities and deliver on program operations and initiatives.

The Specialist supports programs that are large and broad in scope, and are related to more than one focused area of expertise. The work associated with the position impacts the success of the program and the overall business unit based on the accomplishment of key responsibilities and activities within areas of expertise.

The Specialist regularly liaises with staff throughout Ontario Health (other clinical programs, Legal and Privacy Office, Finance, Communications, Information Technology and Analytics). They may also engage with clinicians, hospital administrators, the ministry, and other key stakeholders across the province.

Here is what you will be doing:

Program / operational support

  • Develop and maintain operational policies and processes for the timely review and adjudication of individual patient applications for high-cost therapies.

  • Refine tools that leverage best use of technology and enable highly efficient program operations.

  • Implement new cancer drug funding policies into the program’s adjudication and reimbursement application, including developing enrolment forms and adjudication rules to assess eligibility of enrolments and claims (using eClaims and InRule’s irAuthor platform).

  • Interpret and apply clinical criteria to verify eligibility of individual patient requests, using clinical expert reviewer and pharmacist input as required.

  • Adjudicate enrolments and treatments for high-cost therapies to align with accounting best practice and payment of monthly invoices in a timely manner.

  • Work collaboratively with internal team members (clinical and technical staff), clinical expert reviewers and the ministry to support the timely implementation of new drug funding policies.

  • Support a measurement plan and evaluation framework to monitor program operations that will enable operational excellence in program delivery. Analyze quantitative and qualitative data, and prepare reports and presentations as required.

  • Identify technical needs, provide input into business requirements and work with colleagues to develop and test enhancements on electronic tools.

  • Work with clinical experts and other clinical program staff to create, revise, and clarify eligibility criteria on high-cost therapies.

  • Support, prepare materials for, and present at meetings, conferences, working groups, advisory committees and steering committees as required.

  • Perform cross-functional tasks and other duties, as required.

Communications, stakeholder management, issues management

  • Clearly communicate funding decisions and rationale to clinicians/hospital staff.

  • Interpret reimbursement policies and clarify eligibility criteria with stakeholders. Provide clear, consistent, accurate and timely written communication concerning reimbursement decisions and policies.

  • Develop and foster effective working relationships with internal and external stakeholders including health care providers, administrators, the ministry, other program teams and committees.

  • Liaise with internal staff and management, Ontario Health Communications, and the ministry on urgent or contentious inquiries, by providing subject matter expertise (SME) in the development of responses and key messages as required.

  • Identify and escalate risks to Pharmacists, other clinical SMEs, and Manager, and propose recommendations to address the issues identified.

  • Develop various products to support internal and external communications, reporting and decision-making, including memos, briefing notes, reports, status updates, presentations, and other documents as required.

  • Develop and present materials using excellent written, verbal, and graphical communications skills as required.

  • Provide support and coordinate meetings for internal and external groups, including organizing meeting logistics, preparing meeting materials, tracking action items, and ensuring appropriate follow up as required.

  • Maintain documentation and modify and/or suggest improvements as required.

Here is what you will need to be successful:

Education and Experience

  • An undergraduate degree in Health Studies, Health Systems, Health Services Research, Public Health, Information Management, Health Informatics, Health Administration or equivalent combination of education and experience.

  • 3+ years of related experience in a health care setting, government or agency, or other organization in the health sector.

  • Experience reviewing and understanding medical records and being able to apply eligibility criteria to individual cases.

  • A strong understanding of the Ontario health care landscape, specifically in oncology.

  • Experience with eClaims, Ontario Health’s web-based claims adjudication and reimbursement system, and InRule irAuthor is an asset.

  • Experience working with health care providers and administrators.

  • Knowledge of public healthcare systems and policies, particularly the Ontario drug reimbursement system, is an asset.

Knowledge and Skills

  • Ability to translate clinical use cases into a business logic algorithms.

  • Excellent interpersonal and stakeholder management skills. Demonstrated ability to build relationships with colleagues, clinicians and other stakeholders, and defuse issues or conflicts that may arise.

  • Excellent oral and written communication skills, including the ability to clearly and concisely articulate key messages that resonate with different stakeholders and audiences.

  • Superior attention to detail, organization, and time management skills, with ability to prioritize and manage several tasks.

  • Strong critical and analytical thinking and problem-solving skills.

  • Takes initiative and can work independently using sound judgment.

  • Works collaboratively with others, supporting the needs and goals of the team, including taking on stretch assignments and/or providing coverage for colleagues.

  • Demonstrated confidence in making decisions, seeking input when required.

  • Demonstrated history of using discretion in dealing with sensitive issues and maintaining appropriate levels of confidentiality.

  • Ability to define problems, find solutions and provide well-articulated recommendations.

  • Ability to ensure completed work outputs meet key program objectives, and adhere to standards, protocols and guidelines.

  • Experience with Microsoft Office tools including Outlook, PowerPoint, Excel (advanced formulas) and Word is required.

  • Experience with data manipulation languages (e.g., SQL queries) is an asset.

  • Demonstrated commitment to lifelong learning and continuous professional development.

  • Highly productive and motivated, capable of quality output and able to multitask and prioritize to meet timelines and manage competing priorities.

  • Creative and forward thinking, with a desire to learn and take on new opportunities.

  • Self-directed, with enthusiasm, initiative and demonstrated ability to work independently and collaboratively to achieve deadlines and high-quality deliverables.

  • Ability to work well under pressure in a fast-paced environment and exercise high caliber judgment.

  • Comfortable working in a dynamic fast-paced environment with a degree of uncertainty or ambiguity.

  • Must be team-oriented, possess a positive attitude, and be committed to organizational health, culture, and values.

Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

#LI- JP1

Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 4

External Application Deadline Date:

July 5, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.

Ontario Health | Santé Ontario

About Ontario Health | Santé Ontario

Ontario Health is a government agency that is responsible for ensuring Ontarians receive high-quality health care services where and when they need them.

We believe in patient-centred care and in health equity. And we believe in learning from the many diverse communities that make up Ontario, so we can reflect those learnings in everything we do.

Our highly skilled team comes from across the province and collectively applies world class experience, knowledge and expertise to support health care professionals and to benefit all Ontarians.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Toronto, CA
Year Founded
2019
Social Media