Job Description

Job Location: Elizabethtown, NC 28337
Position Type: Full TimeJoin us as we grow together personally and professionally!  Four Generations of family leadership continue to make it our vision to leave people better than we found them.  We are more than an oil company, convenience store or restaurant, we are a family!  We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.
POSITION OVERVIEW
The Dispatch Specialist – LTL Fuels/Propane Operations is responsible for coordinating and dispatching fuel and propane deliveries across multiple bulk plant locations within the LTL Fuel/Propane Division. This role reports directly to the VP of Operations and plays a critical part in ensuring timely, efficient, and cost-effective tank wagon deliveries to our commercial, agricultural, construction, fleet customers, and residential customers.
This position focuses on optimizing delivery routes, managing daily delivery schedules, and maintaining product availability across company and customer locations. The Dispatch Specialist works closely with drivers, branch managers, and outside sales representatives using routing software and automated tank monitoring systems to support proactive, efficient delivery planning.
Success in this role requires strong communication, attention to detail, and the ability to make real-time decisions that improve service levels and operational efficiency.
BENEFITS OVERVIEW
- Family first atmosphere
- Benefits to fit your needs:  Medical, Dental, Vision, Life, Disability, 401k
- Competitive Total Compensation Plans with 401k match
- Paid time off in your first year
- Team first environment
- Paid Gym Memberships
- Remote work in select roles
- Monthly teambuilding exercises
- Everyday Pay if needed
- Flexible Schedules to attend family events
- Professional Training
- Advancement opportunities
- Leadership Training
ESSENTIAL JOB FUNCTIONS
- • Coordinate and dispatch daily tankwagon fuel/propane deliveries across multiple bulk plant locations, ensuring efficient routing and on-time delivery
- • Manage incoming fuel/propane orders via phone, email, and automated tank monitoring systems; prioritize and schedule deliveries based on urgency, tank levels, and route optimization
- • Utilize routing and dispatch software to build and adjust delivery schedules in real time, maximizing driver productivity and minimizing miles and downtime
- • Communicate continuously with drivers regarding delivery schedules, route changes, and customer needs throughout the day
- • Work closely with branch managers and outside sales representatives to align delivery schedules with customer expectations and business priorities
- • Ensure product availability and coordinate with supply teams
- • Track and improve delivery and operational efficiencies, including route density, delivery timing, and driver utilization
- • Identify opportunities to improve processes, reduce costs, and enhance customer service levels
Key Performance Indicators
Dispatch Accuracy & Service Reliability
• Zero customer runouts due to dispatch or scheduling errors
• Accurate routing and scheduling to avoid missed or delayed deliveries
• Timely response to same-day and emergency delivery needs
• Minimal service disruptions caused by dispatch decisions
Operational Efficiency
• Route optimization and driver productivity (stops per day, miles per delivery, time utilization)
• Effective use of tank monitoring systems to reduce unnecessary trips and improve planning
• Reduction in overtime and inefficiencies through better scheduling
Communication & Responsiveness
• Timely communication with drivers, branch managers, and sales teams
• Clear updates on delivery status and changes throughout the day
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift up to 30 lbs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Qualifications
EDUCATION & QUALIFICATIONS:
- • Associate or bachelor’s degree plus 2 years of relevant work experience preferred
- • Prior experience in dispatching, logistics, transportation, or fuel distribution preferred
- • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- • Detail-oriented with a focus on accuracy and follow-through
- • Ability to make real-time decisions and adjust plans as conditions change
- • Proficient in Microsoft Excel and dispatch/routing software systems
- • Excellent communication skills with the ability to work effectively with drivers, managers, and customers
- • Commitment to operational excellence and holding high performance standards
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift up to 30 lbs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.